FAQ
Clouddeakin
I can't login to CloudDeakin
Before you can access CloudDeakin you must activate your Deakin username and password. Go to the Passwords page and follow the instructions. If problems persist, contact the IT Service Desk for further assistance.
I can't use CloudDeakin properly (when I click on anything nothing happens or I get an error message)
This is usually a browser setup issue. Go to the Browsers and Settings page and follow the essential steps to successfully access, login to and use CloudDeakin.
The 'My Sites' Widget does not include all of the units I'm enrolled in
If your My Sites Widget does not include all of the units in which you are enrolled, please check your enrolment details through StudentConnect.
How long can I be logged into CloudDeakin before it times out?
If there is no activity registered, CloudDeakin will time out after 180 minutes.
Echosystem
Problems accessing recordings
Why does the recording cut out / drop out when streaming
Try using a quality option which may be more reliable over your network connection.
Try a 'download' version of the lecture.
Where are the video formats? (I can only see audio formats.)
It can take several hours after a lecture for all formats of a recording to be available. Audio formats are processed first, then video formats. In peak times this can be longer. Some units only record audio.
The video fails to play at all.
If your video fails to play, please contact the IT Service Desk.
Playing recordings
How do you fast forward / rewind a streamed file?
While there is no fast forward/rewind button, you can skip ahead or backwards by clicking and dragging the playhead forwards or backwards along the slider. Additionally you may skip between different slides by using the next and previous buttons.
Why do some of my units have downloads / podcasts / video and others don't?
EchoSystem is able to record a combination of video and/or audio. If the source is only audio, then no video format is available.
If a lecturer chooses not to provide downloadable versions of their lectures, (i.e. only streamed version) the podcast/download formats will not available.
Why does the recording continue well after the end of the lecture?
Recordings are normally scheduled at the start of trimester. As it is not possible to know how exactly long each lecture will go for, the entire allotted lecture time is recorded, even if the lecture starts late / finishes early. (i.e. the recording usually begins and ends on the hour.)
Why does the duration say 60mins when the lecture is much shorter than this. e.g. 45mins?
These times are only indicative of the actual recording time. Being an automated recoding service, recordings are scheduled well before the start of a lecture, normally at the start of trimester. As a lecturer does not know how long their lecture will be on a given day, the entire allotted lecture time is noted as the duration. If a lecturer records a sessions manually (e.g. with a Maycom portable recorder) it is common for recordings to be shorter than the allotted time.
Why does the second part of the lecture appear before the first part of the lecture?
The EchoCentre automatically places the most recent recording at the top of the page. When a lecture has been recorded in two or more parts, the last part is the most recent and therefore appears at the top of the page. Users should check the date and time of a recording to ensure they are listening to the parts in correct order.
Podcasts
What is a podcast?
A digital recording, usually audio, made available over the Internet for downloading to a personal computer and / or portable digital music player. e.g. iPod.
Do I need an iPod to hear podcasts?
No. You can also listen to podcasts using podcast client software. e.g. iTunes.
Tip: Use Google to search for "podcast clients" or "podcast receivers".
Do I need iTunes to listen to podcasts?
No you can listen to podcasts using any podcast client software.
Tip: Use Google to search for "podcast clients" or "podcast receivers".
eLive
I don't have Java, do I need it?
Yes. You will need Java Web Start which can be downloaded from the Deakin University Software site or installed from the 'Software Essentials DVD.
Where do I get a headset from?
Any major computer, communications or electronics retailer sell computer headsets at reasonable prices. USB headsets are recommended.
Can I use speakers and a microphone?
Yes. Please ensure you go to the eLive configuration room at least 24 hours before your session to ensure your audio is set up correctly. To login type in your name. The password is config. Please refer to Getting Started with eLive.
My microphone won't work, what do I do?
Please ensure you go to the eLive configuration room at least 24 hours before your session to check your audio settings. To login type in your name. The password is config. Please refer to Getting Started with eLive.
MAC users
A USB headset is recommended for use rather than a standard RCA headset.
To paste into the whiteboard in eLive, you have to use the PC keys of Control+V instead of Apple V, after choosing the Enter text on Screen 
icon to the left of the whiteboard.
I have a "Connection Failed. Timed Out." error message. What do I do?
When using eLive for the first time, you may need to configure or confirm settings in your personal firewall to allow the installation of Java Web Start and the eLive resource files.
How long before the start of a session can I get in?
You will be able to access the session 30 minutes before it is due to begin. It is highly recommended that you login to your session giving yourself plenty of time to establish audio contact with the moderator. You will then be able to "step away" from the session (your moderator will tell you how to do this) and "return" within 5 to 10 minutes of the session start time.
Do I need a password to get into the session?
You may need a password to enter an eLive session. In cases where you do, it will be provided to you by the staff teaching the unit.
While using Student Lab PCs, the browser complains when trying to open meeting.jnlp or recording.jnlp files. What can I do?
If you get an error message of
- Internet Explorer: Windows cannot access the specific device, path, or file. You may not have the appropriate permissions to access the item
- Mozilla: C:\document~1\your username\locals~1\temp\recordig.jnlp could not be saved, because you cannot change the contents of the folder
while trying to access eLive from the lab, please try the following work around.
Please note that this work around will only work within Mozilla not Internet Explorer. Once the work around has been applied you can access eLive via Mozilla or Internet Explorer on that PC.
- Go to the eLive session
- When Prompted by the JNLP dialog box, Save the file to the desktop
- Navigate to the file and Right Click on it
- Select 'open with'
- Click on the 'browse' button
- Navigate to C:\Program files\Java\j2re1.4.2_02\javaws\
- Click on the javaws program
- Click on open
- Make sure the checkbox 'Always use the selected program to open this kind of file' is ticked
- Click on 'OK'
- This should launch eLive.
If you still encounter any problems, please contact the IT Service Desk.
When I click on something nothing happens, or I get an error message?
This is usually either a browser set-up issue, or you have to clear either your browser's cache and cookies or your Java cache. Please go to Browsers and Settings page and follow the steps for whichever browser you are using.
Plagiarism Detection
I can't submit my paper to Turnitin
You may be trying to submit a file in the wrong format. Turnitin will only accept files in the following formats: MS Word, WordPerfect, RTF, PDF , PostScript, and plain text formats.
Turnitin does not accept submissions saved in Microsoft Works or AppleWorks format. If you are using either of these programs, please save your paper in RTF (rich text format) or submit your paper by cut and paste, please see the Plagiarism Detection guide for further information.
I can't use Turnitin properly (when I click something nothing happens or I get an error message)
This is usually either a browser set-up issue or you have to clear your browser's cache and cookies. Go to Browsers and Settings page and follow the steps for whichever browser you are using.
My originality report hasn't appeared
The time taken for the originality report to appear depends on a number of factors, including the size of the file being uploaded, number of files being uploaded into the assignment, the load on the Turnitin database at the time of uploading and subsequent load until the originality report is completed. For first submissions, this can be a few minutes or greater than 24 hours. For subsequent submissions, the report will not appear for at least 24 hours.