University Experience Survey.

FAQ

Clouddeakin

Blocking mixed content

Browsers such as Google Chrome, Mozilla Firefox and Internet Explorer are now actively blocking mixed content – content from unsecured sites. This may result in a blank screen or an error message such as "Your browser has failed to load this video. Please click here to view it in DeakinAir." while viewing content within CloudDeakin.

To allow mixed content within CloudDeakin you may have to actively choose to allow blocked content. To do this please follow the instructions below

Mozilla Firefox

A small icon of a shield will appear on the left side of the address bar if the page you are viewing contains unsecure content.

Mixed Content Firefox

  1. Click on the shield.
  2. Click on Keep Blocking drop-down list.
  3. Select Disable Protection on this page.

Google Chrome

A small icon of a shield will appear on the right side of the address bar if the page you are viewing contains unsecure content.

Mixed Content Firefox

  1. Click on the shield.
  2. Select Load Unsafe Script.

Internet Explorer

A Popup will appear at the bottom of the page that says Only secure content is displayed if the page you are viewing contains unsecure content.

Mixed Content Firefox

  1. Click Show all content.

I can't login to CloudDeakin

Before you can access CloudDeakin you must activate your Deakin username and password. Go to the Passwords page and follow the instructions. If problems persist, contact the IT Service Desk for further assistance.


I can't view PDF's in Mozilla Firefox.

You can view PDF's in Mozilla, but by default this in not enabled. To enable, this please follow these steps:

  1. At the top of the Firefox window, click on the Tools button and then select Options.
  2. Select the Applications panel.
  3. Find Portable Document Format (PDF) in the list and click on it to select it.
  4. Click on the drop-down arrow in the Action column for the above entry and select Use Adobe Acrobat in Firefox.
    Firefox options

When will students have access to CloudDeakin unit sites?

Students will have access to their unit sites one week before trimester start.


I can't use CloudDeakin properly (when I click on anything nothing happens or I get an error message)

This is usually a browser setup issue. Go to the Browsers and Settings page and follow the essential steps to successfully access, login to and use CloudDeakin.


The 'My Sites' Widget does not include all of the units I'm enrolled in

If your My Sites Widget does not include all of the units in which you are enrolled, please check your enrolment details through StudentConnect.
Note:
It can take up to 24 hours to get access to your units if you changed your enrolment.


How long can I be logged into CloudDeakin before it times out?

If there is no activity registered, CloudDeakin will time out after 180 minutes.

Echosystem

Problems accessing recordings

Why does the recording cut out / drop out when streaming

Try using a quality option which may be more reliable over your network connection.
Try a 'download' version of the lecture.


Where are the video formats? (I can only see audio formats.)

It can take several hours after a lecture for all formats of a recording to be available. Audio formats are processed first, then video formats. In peak times this can be longer. Some units only record audio.


The video fails to play at all.

This is usually caused if the Pop-Up blocker on your browser is enabled. Please disable the Pop-up blocker and your video should play. Instructions on disabling the Pop-Up blocker can be found here. If your video still fails to play, please contact the IT Service Desk.


Playing recordings


How do you fast forward / rewind a streamed file?

While there is no fast forward/rewind button, you can skip ahead or backwards by clicking and dragging the playhead forwards or backwards along the slider. Additionally you may skip between different slides by using the next and previous buttons.

Image showing the playhead

Why do some of my units have downloads / podcasts / video and others don't?

EchoSystem is able to record a combination of video and/or audio. If the source is only audio, then no video format is available.

If a lecturer chooses not to provide downloadable versions of their lectures, (i.e. only streamed version) the podcast/download formats will not available.


Why does the recording continue well after the end of the class or shorter than the duration?

Recordings are normally scheduled at the start of trimester. As it is not possible to know how exactly long each class will go for, the entire allotted class time is recorded, even if the lecture starts late / finishes early. All recordings are pre-scheduled to start exactly with the scheduled booking and cease precisely 10 minutes before the end of the scheduled booking.


Why does the second part of the lecture appear before the first part of the lecture?

The EchoCentre automatically places the most recent recording at the top of the page. When a lecture has been recorded in two or more parts, the last part is the most recent and therefore appears at the top of the page. Users should check the date and time of a recording to ensure they are listening to the parts in correct order.


Podcasts


What is a podcast?

A digital recording, usually audio, made available over the Internet for downloading to a personal computer and / or portable digital music player. e.g. iPod.


Do I need an iPod to hear podcasts?

No. You can also listen to podcasts using podcast client software. e.g. iTunes.

Tip: Use Google to search for "podcast clients" or "podcast receivers".


Do I need iTunes to listen to podcasts?

No you can listen to podcasts using any podcast client software.

Tip: Use Google to search for "podcast clients" or "podcast receivers".

Plagiarism Detection

I can't submit my paper to Turnitin

You may be trying to submit a file in the wrong format. Turnitin will only accept files in the following formats: MS Word, WordPerfect, RTF , PDF , PostScript, and plain text formats. The file size may not exceed 20 MB.

Note: PDF documents must contain text to be submitted. Turnitin cannot generate originality report for PDF files containing only images of text even you had successfully uploaded your submissions to CloudDeakin. To determine if a document contains actual text, copy and paste a section or all of the text into a plain-text editor such as Microsoft Notepad or Apple TextEdit. If no text is copied over, the selection is not actual text.

Turnitin does not accept submissions saved in Microsoft Works or AppleWorks format. If you are using either of these programs, please save your paper in RTF (rich text format) or submit your paper by cut and paste, please see the Plagiarism Detection guide for further information.


I can't use Turnitin properly (when I click something nothing happens or I get an error message)

This is usually either a browser set-up issue or you have to clear your browser's cache and cookies. Go to Browsers and Settings page and follow the steps for whichever browser you are using.


My originality report hasn't appeared

The time taken for the originality report to appear depends on a number of factors, including the size of the file being uploaded, number of files being uploaded into the assignment, the load on the Turnitin database at the time of uploading and subsequent load until the originality report is completed. For first submissions, this can be a few minutes or greater than 24 hours. For subsequent submissions, the report will not appear for at least 24 hours.

Bb Collaborate

How to configure firewall or router to use with Bb Collaborate?

Please see the details on Support Portal page.


Error message unidentified developer

Users who are using OS X 10.8.5 and Firefox might receive error message of "meeting.jnlp can't be opened because it is from an unidentified developer" when trying to launch Bb Collaborate. To fix this error, save the file. Then, change the suffix of the file from .jnlp to .collab (eg meeting.collab). You will be able to open this file with Bb Collaborate Launcher.


Why do Mac OSX10.8.4 and above need to use the Bb Collaborate Launcher?

Several recent Java updates by Oracle have caused issues for Bb Collaborate users. Apple's protection for Java on the Mac is also becoming increasingly disruptive for Bb Collaborate users with new default settings that prevent the application from launching seamlessly. The Bb Collaborate Launcher will help these users when connecting to Bb Collaborate sessions. The launcher provides the Java needed to participate in Bb Collaborate web conferencing sessions, these users no longer need to install and maintain the system version of Java.


Does everyone need to use the Bb Collaborate Launcher to get into a session?

No, at this time only users running on Mac OS X 10.8.4 or later will use the launcher. Everyone else will continue to join sessions the same way they have previously.

DeakinAir

What is the recommended file format?

DeakinAir accepts all common video, audio and image formats in all resolutions. For best results with video, we recommend preparing videos in 1280x720 pixels and using the H.264 video codec at about 4000 kb/s.


What is the file limit?

The file upload limit is 2GB. For optimal end-user experience you might like to consider a maximum of 20 min videos. If necessary, playlists can easily be created to segment longer video sequences or group similar subject matter.


Which software can I use to edit my video?

You can use Windows Movie Maker (Windows Live Movie Maker) or iMovie to edit video.


My video failed to upload to DeakinAir. What do I do?

Check the recommended file format as stated in Question 1. If your video is not using the correct codec, use software such as Handbrake to re-encode. If you're uploading a huge file, please ensure that you've a good Internet connection. Best end-user experience will be on-campus via wired network or off-campus via ADSL. Use this site to check your Internet speed.

eLive

Java 8 Mac Incompatibility

The recently released version 8 of Java has a known compatibility issue with the version of eLive that Deakin is currently using. You will receive the following error when trying to login to eLive.

eLive Java 8 issue 

To fix this issue, please uninstall Java 8 and reinstall latest supported version of Java.

Steps to uninstall Java 8:

  1. Click on the Finder icon located in your dock.
  2. Click on Applications tab on the sidebar.
  3. In the Search box enter JavaAppletPlugin.plugin. This will find the JavaAppletPlugin.plugin file.
  4. Right click on JavaAppletPlugin.plugin and select Move to Trash.

Issue with Java 7 for PC and Mac

With the release of Java 7 update 51, users may experience difficulty launching eLive. If you are having this issue, use the following steps to fix this issue.

PC

  1. Click on Start then select Control Panel.
  2. Click on Java.
  3. From the Java Control Panel, click on Security tab.
  4. Click on Edit Site List.
    elive Java security tab
  5. From the Exception Site List, click on Add.
  6. Click in the empty field under Location field to enter http://elive.deakin.edu.au:8080
  7. Click Continue on the security warning dialog.
  8. Click OK.

Note: When running an eLive session, click Run on the first security warning dialog and do not block on the second security warning dialog.

Mac

  1. Click the Apple icon in the top left of the screen.
  2. Go to System Preferences and click on Java.
  3. From the Java Control Panel, click on Security tab.
  4. Drag the Security Level slider down to Medium.
  5. Click on Edit Site List.
  6. From the Exception Site List, click on Add.
  7. Click in the empty field under Location field to enter http://elive.deakin.edu.au:8080
  8. Click OK.

I don't have Java, do I need it?

Yes. You will need Java Web Start which can be downloaded from the Deakin University Software site or installed from the 'Software Essentials DVD.


I receive a warning message when attempting to launch eLive.

Please click Accept or OK if you receive any warnings or alerts when attempting to launch eLive.


Where do I get a headset from?

Any major computer, communications or electronics retailer sell computer headsets at reasonable prices. USB headsets are recommended.


Can I use speakers and a microphone?

Yes. Please ensure you go to the eLive configuration room at least 24 hours before your session to ensure your audio is set up correctly. To login type in your name. The password is config. Please refer to Getting Started with eLive.


My microphone won't work, what do I do?

Please ensure you go to the eLive configuration room at least 24 hours before your session to check your audio settings. To login type in your name. The password is config. Please refer to Getting Started with eLive.


MAC users

A USB headset is recommended for use rather than a standard RCA headset.

To paste into the whiteboard in eLive, you have to use the PC keys of Control+V instead of Apple V, after choosing the Enter text on Screen Enter text on Screen icon to the left of the whiteboard.


I have a "Connection Failed. Timed Out." error message. What do I do?

When using eLive for the first time, you may need to configure or confirm settings in your personal firewall to allow the installation of Java Web Start and the eLive resource files.


How long before the start of a session can I get in?

You will be able to access the session 30 minutes before it is due to begin. It is highly recommended that you login to your session giving yourself plenty of time to establish audio contact with the moderator. You will then be able to "step away" from the session (your moderator will tell you how to do this) and "return" within 5 to 10 minutes of the session start time.


Do I need a password to get into the session?

You may need a password to enter an eLive session. In cases where you do, it will be provided to you by the staff teaching the unit.


While using Student Lab PCs, the browser complains when trying to open meeting.jnlp or recording.jnlp files. What can I do?

If you get an error message of

  • Internet Explorer: Windows cannot access the specific device, path, or file. You may not have the appropriate permissions to access the item
  • Mozilla: C:\document~1\your username\locals~1\temp\recordig.jnlp could not be saved, because you cannot change the contents of the folder

while trying to access eLive from the lab, please try the following work around.

Please note that this work around will only work within Mozilla not Internet Explorer. Once the work around has been applied you can access eLive via Mozilla or Internet Explorer on that PC.

  1. Go to the eLive session
  2. When Prompted by the JNLP dialog box, Save the file to the desktop
  3. Navigate to the file and Right Click on it
  4. Select 'open with'
  5. Click on the 'browse' button
  6. Navigate to C:\Program files\Java\j2re1.4.2_02\javaws\
  7. Click on the javaws program
  8. Click on open
  9. Make sure the checkbox 'Always use the selected program to open this kind of file' is ticked
  10. Click on 'OK'
  11. This should launch eLive.

If you still encounter any problems, please contact the IT Service Desk.


When I click on something nothing happens, or I get an error message?

This is usually either a browser set-up issue, or you have to clear either your browser's cache and cookies or your Java cache. Please go to Browsers and Settings page and follow the steps for whichever browser you are using.

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