Contacts and sources of further information
- Deakin Central (Customer Service)
- Deakin International
- Deakin University Art Gallery and Art Collection
- Deakin University Student Association
- Division of Student Administration
- Division of Student Life - services for students
- Facilities Management Services Division
- Financial and Business Services Division
- Human Resources Services Division
- Information Technology Services Division
- Institute of Koorie Education
- Library
- Research Services
- StudentConnect
- The Guide
- University policies and regulations
Deakin Central (Customer Service)
Geelong Waurn Ponds Campus
Building jb, Level 2
Room jb2.304
Telephone 03 5227 2333
Geelong Waterfront Campus
Level 2 (Opposite bookshop)
Telephone 03 5227 2333
Melbourne Burwood Campus
Building he, Level 2
Room he2.001
Telephone 03 9244 6333
Warrnambool Campus
Building B, Level 1
Room 46
Telephone 03 5563 3333
Deakin Central is a one-stop-shop, providing students with services and information regarding:
- official academic transcripts
- enrolment
- fee queries
- fee payments (except Melbourne campus at Burwood)
- visa's
- overseas health cover
- parking permits
- IT services
- Deakin Card queries
- assessments queries
- graduations queries
Office hours
| Geelong Waurn Ponds Campus: | 8.30 am - 5 pm each weekday, with the exception of Wednesday, when it is open 9.30 am - 5 pm. |
| Melbourne Burwood Campus: | First and Second trimester: Monday - 8.30 am - 6 pm Tuesday - Friday: 8.30 am - 5 pm Third trimester and trimester breaks 8.30 am - 5 pm each weekday, with the exception of Wednesday, when it is open 9.30 am - 5 pm. |
| Geelong Waterfront Campus: | 8.45 am - 1.00 pm each weekday, with the exception of Wednesday, when it is open 9.30 am - 5 pm. |
| Warrnambool Campus: | 10 am - 12.30 pm, 1 pm - 3 pm each weekday |
Deakin International
www.deakin.edu.au/international/
Deakin International, in conjunction with the Office of the Deputy Vice-Chancellor (International and Development), has responsibility in the University for leadership and coordination of the University's international activities. These include:
- international relations, including international partnership and market development;
- international student recruitment through the management of international marketing, enquiries, application processing and admissions;
- student exchange and education abroad programs (incoming and outgoing);
- hosting the Deakin University English Language Institute (DUELI) which provides English language programs for students coming to Deakin;
- working closely with pathway partners, including MIBT and strategic TAFE partners to facilitate the progress of international students to Deakin;
- supporting international policy and strategy development, and;
- supporting the University's international quality and compliance systems and frameworks.
Deakin International also provides relevant information for international students wishing to study in Australia, including information on: admission requirements (including English language requirements), pre-departure preparation, courses and fees, accommodation, study abroad programs, IELTS-testing and the Deakin University English Language Institute.
Further information can be obtained on the Deakin International website .
For administrative support for international students, please contact the Division of Student Administration.
For academic and personal support for international students, please contact the Division of Student Life
Deakin University Art Gallery and Art Collection
www.deakin.edu.au/art-collection
The Deakin University Art Collection comprises 1500 diverse artworks principally by Australian contemporary artists which are circulated and displayed on the University's four campuses throughout Victoria. The Collection is administered by the Deakin University Art Collection and Galleries unit, Melbourne Burwood Campus.
The exhibition program is presented through the Deakin University Art Gallery (formerly known as ICON Museum of Art) on the Melbourne Burwood Campus.
The Deakin University Art Gallery on the Melbourne Burwood Campus provides an exciting additional venue for the University's expanding program of exhibitions and arts events. The gallery provides substantial space and facilities for professionally curated exhibitions drawn from the University's art collection, group and solo exhibitions by significant contemporary artists, travelling exhibitions and selected student, staff and alumni work.
Through a vibrant exhibition program and a distinctive University Art Collection, Deakin University Art Collection and Galleries are committed to providing a focus for current cultural and intellectual scholarship, research and professional practice, while delivering a dynamic visual arts focus for the University both nationally and internationally.
Deakin University Student Association
| Enquiries and general assistance | |
| Telephone | 1300 555 528 (from anywhere in Australia for the cost of a local call) |
| dusa-contact@deakin.edu.au | |
If you have any concerns, enquiries or wish to discuss education issues please contact your student faculty representative or campus coordinator.
| Geelong Waurn Ponds Campus | |
| Fred Jevons Building | |
| Telephone | 03 5227 3322 |
| Fax | 03 5227 3319 |
| Geelong Waterfront Campus | |
| Level 1 | |
| Telephone | 03 5227 8033 |
| Fax | 03 5227 8030 |
| Melbourne Burwood Campus | |
| Building A | |
| Telephone | 03 9244 6356 |
| Fax | 03 9888 8796 |
| Warrnambool Campus | |
| Building H2-3 | |
| Telephone | 03 5563 3378 |
| Fax | 03 5563 3532 |
Division of Student Administration
This Division is responsible for student administration matters within the University. These include: course inquiries; admission; enrolment and re-enrolment; maintenance of student records; provision of Commonwealth Assistance Notices; issuing of invoices and receipt of payments; support for off-campus students; conduct of university examinations; tracking of assignments; administration of scholarships and graduation ceremonies.
Division of Student Life - services for students
www.deakin.edu.au/studentlife/
The Division of Student Life aims to enrich the learning experience and life opportunities of all Deakin University students through a range of services ranging from study skills, career support, jobshop (helping to find get part-time work), counselling, chaplaincy, financial assistance, childcare, medical centres, Deakin Card, sport and recreation, on campus accommodation, international student support and transition. Students are encouraged to contact Student Life if they would like advice, further information or to would like to arrange an appointment to speak with one of our professional staff.
Detailed information can be accessed through the Division of Student Life website.
Facilities Management Services Division
http://www.deakin.edu.au/fmsd/
Facilities Management Services Division provides a range of services to the University in the areas of security, parking, building maintenance and operations (including cleaning), space management and campus development.
Security Officers (who have Deakin Security badges on their uniforms) are on duty 24 hours a day 7 days a week. As well as providing emergency assistance (including first aid), they can escort you across campus if you feel insecure. This is a free service, which should be arranged 10 minutes ahead (or 30 minutes ahead on weekends). The Security Officer will endeavour to be in attendance at the agreed time.
You are encouraged to record Deakin Security's number in your mobile phone: 1800 062 579.
Financial and Business Services Division
The Financial and Business Services Division is an administrative division responsible for financial accounting, commercial operations, risk management and insurance.
Casher Offices accept payments by cash (max $1000), cheque, EFTPOS, Mastercard, Visa and Deakin Card for items including the following:
- key/access card deposits
- learning materials i.e. manuals, books, notes, instruments, kits
- library fines
- parking permits
- registrations for conferences, workshops, dinners
- student loans
- student residence applications
- study tours, field trips, excursions, camps
- tuition fees (excluding cash)
- vaccinations.
A number of additional services are provided to meet student needs:
- travel insurance (limited to University-related travel)
- authorised signatories for statutory declarations
- car rental for students at corporate discount prices.
| Campus |
Location |
Hours |
Contact |
| Geelong Waurn Ponds Campus | Level 3 Building jb (Union/Admin) |
9 am - 4 pm | Tel: (03) 522 71145 cashier@deakin.edu.au |
| Geelong Waterfront Campus | Level 2, Room D2.206 | 9 am - 11.30 am | Tel: (03) 522 78102 cashier@deakin.edu.au |
| Melbourne Burwood Campus | Level 2, Room 2.016 Building HE |
9 am - 4 pm | Tel: (03) 924 26984 sylviane.savanah@deakin.edu.au |
| Warrnambool Campus | Level 3, Room 342 | 9 am - 3 pm | Tel: (03) 556 33388 melinda.trigg@deakin.edu.au |
Human Resources Services Division
This administrative division manages the University's human resource requirements.
Information Technology Services Division
Many IT-related services are available and details of these can be found on the current students website in the IT and computing section. The Deakin Software Library website, which is available to all students, contains free software downloads to assist students with their studies.
Access to various computing and communication facilities is managed by the Information Technology Services Division (ITSD). For further information on ITSD and the support they offer to students, visit the IT and computing section of the current students website.
Online communication
Deakin University employs online technologies in many aspects of teaching and learning, student support, administration and general communication. Students are required to participate actively in the University's online communication networks by accessing the Deakin website and their Deakin email account on a regular basis.
Deakin Studies Online
Deakin Studies Online (DSO) is Deakin University's online teaching and learning environment which aims to enhance both on and off-campus learning. DSO delivers web-based course material and assessment tasks and facilitates communication and collaboration between staff and students.
Computer standards
Deakin University recommends minimum computer specifications for its students. While it is possible that many of the University's information technology services will function on a computer with a lower configuration, computers with less than the minimum specifications will not be supported.
Software Essentials
The Software Essentials DVD includes software for students that may be needed or useful for study at Deakin. The software on the DVD is also available from the Deakin Software Library. The Software Essentials DVD is provided to all 1st year off-campus, new off-campus and international students with their enrolment pack. All other students can pick up a free copy of the DVD from campus Libraries, DSA, DUSA or the Disability Resource Centre.
Institute of Koorie Education
| Telephone | 03 5227 2538 |
| Fax | 03 5227 2019 |
It is well known that Aboriginal and Torres Strait Islander Australians continue to be under-represented in the Australian higher education sector. Deakin University seeks to redress this imbalance by offering an innovative and practical approach to the provision of educational services for Aboriginal and Torres Strait Islander students. Through its Institute of Koorie Education, a body enshrined in a Regulation of the University, Deakin University has established itself as an exemplary provider of higher education and educational services for Aboriginal and Torres Strait Islander students throughout Australia.
All courses are delivered through the Community-Based Learning model which provides a holistic approach to education. Community-Based Learning involves a combination of both on- and off-campus teaching, designed to enable Aboriginal and Torres Strait Islander students to study without being removed from their communities for substantial periods of time. This model allows students to remain connected to their communities and actively continue to contribute to community life.
While on-campus, for one- to two-week intensive study blocks held three times per semester, students are provided with a teaching and learning environment that is inclusive of Aboriginal and Torres Strait Islander ideologies and Knowledge Systems. Students are encouraged to demystify the dominant ideologies and theoretical perspectives, and interpret the western knowledge systems presented within their discipline area of study.
After completing a period of intensive on-campus study at the Institute, students return to their own communities. There they are supported by a number of responsive strategies including family, community visits by lecturing staff and some Information Communication Technology (ICT) resources.
Library
Deakin University Library provides services and access to resources to support your study and research. These services and resources, both physical and online, are constantly being developed to be convenient, timely and provide you with more choice.
A library is located on each campus offering comfortable learning spaces for individual quiet study, group discussions and collaborative work. You can bring your own laptop and link to resources through the library-wide wireless network or use one of the many Library desktop computers.
Newly refurbished spaces in the Melbourne Burwood Campus and the Geelong Waurn Ponds Campus provide more choices for group, informal or individual study in a relaxed, exciting environment.
Online you can connect to the Library's website and access an extensive range of online information resources and subject guides to assist you in your study and research as well as searching the Library catalogue for books and journals.
Expert, professional library staff can provide assistance with a wide range of subject specific search tools to locate quality research and teaching resources. Subject specialist Liaison Librarians are available to assist HDR students and academic staff.
Assistance is available when you need it, when you are in the library from the service desk or from a roving student assistant, or via email, phone and Live Help instant messaging.
For further information or assistance with Library resources please contact the Library:
Phone
Geelong + 61 3 5227 1200
Melbourne + 61 3 9244 6200
Warrnambool + 61 3 5563 3200
LiveHelp
deakinlibrary@hotmail.com
deakinlibrary@yahoo.com.au
Research Services
The responsibilities of this group include the central administration of higher degrees by research, research scholarships, grants, fellowships, and ethics in relation to research.
StudentConnect
www.deakin.edu.au/studentconnect/
StudentConnect provides a direct link for students to their enrolment information, fee records, timetables, examination information, results and other details. StudentConnect is available both during and outside standard university hours to allow students the convenience of making administrative inquiries in their own time.
Where to find StudentConnect
StudentConnect is accessible directly or via the Current students website.
Facilities provided by StudentConnect
StudentConnect currently provides the following facilities:
- Online enrolment, enrolment variations and re-enrolment
- Course/unit inquiry - General details of previously enrolled, currently enrolled and/or intermitted course(s) and unit enrolment details
- Evidence of enrolment - Students who require proof of enrolment status (Austudy/Youth Allowance etc.) can download a confirmation of their current enrolment status from StudentConnect
- CAF - electronic Commonwealth Assistance Form for Commonwealth supported students to request Commonwealth support and HECS-HELP and for full-fee students to request FEE-HELP
- CAN (Commonwealth Assistance Notice) - lists HECS-HELP, FEE-HELP and OS-HELP liabilities for the current study period/trimester
- Online Invoicing - get your current study period/trimester invoice and pay online. Historical invoices can also be accessed online.
- Fees and Payment - Fee assessment details, payment dates and fee payment via credit card
- Examinations - Personalised examination timetables can be viewed
- Results - Unit assessment results can be accessed through the 'View your results' page
- Credit for Prior Learning - Details of any credit granted towards a student's studies in a course at Deakin
- Assignment monitoring - The status of assignments submitted by off-campus students through DSA can be viewed through 'Track your assignment'
- Addresses - change postal and current home addresses, advise emergency contact details
- Course progress - Students can confirm the details of the units they have completed and determine the units that are still required in order to complete their course
- Graduations Inquiry and Ceremony Invitation
- Newsboard - contains important information on upcoming events and deadlines
The Guide
The Guide is an electronic information service about the University, its legislation, organisation and governance as well as policies, procedures and other guidelines relevant to students and their studies. Various search functions enable users to search the entire Guide or each of its five individual sections.
University policies and regulations
The statutes, regulations, policies and procedures which govern the operation of Deakin University are available for viewing on The Guide and include information about:
- Academic misconduct - Academic misconduct includes such acts as plagiarism and cheating.
- Credit for Prior Learning - refers to credit granted towards a course at the University for relevant approved study, experience, or work satisfactorily completed at the University or elsewhere.
- Assessment and academic progress - Academic progress refers to a student's progression through their course.
- Complaints - The University recognises the right of students to make a complaint, and the University's student complaints policy and procedures are available on The Guide.
- General misconduct - The University deems that a student shall have committed an act of general misconduct if they act in a manner that is detrimental to the University, such as causing damage to university property. Penalties may be imposed.
