Complaints & Appeals

The University takes student complaints seriously. The following information is designed to give you access to the University complaints and appeals processes

Do you have a complaint?

Standard 8 of the National Code is designed to ensure that international students have a fair, inexpensive complaints and appeals process that includes access to an independent external body. Providers are required to make prompt decisions as a student's visa will restrict his or her length of stay in Australia.

The student complaints website provides students with all the information they require to access the University's complaints processes.

You may also like to visit the concerns or complaints information page, which will give you more detailed information to assist you to prepare complaints.

If you would like more advice about making a complaint, please contact

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