Postal delivery

Information about your delivery

We use Australia Post eParcel to deliver items to you so the delivery can be tracked by both you and the Library.

Check personal details on your Library account

Please check your Library account to ensure both your home address and email address are current . We use these details on your Library account when preparing your delivery, This will avoid items being sent to an incorrect location and ensure you receive tracking emails from Australia Post via your MyPost Account.

Log into your library account to check. If you have moved address or prefer to be contacted via an alternate email, log into StudentConnect and update your contact details. Your Library account connects with StudentConnect and will usually update within an hour.

Track your deliveries

We recommend you track your deliveries and returns by creating a MyPost account through Australia Post.

Create a MyPost account to track your deliveries.

We use the email address provided on your student record to register your delivery. Make sure you use the same email address to receive tracking information via your MyPost account.

Please ensure your postal address is current on Deakin StudentConnect and when creating or editing your MyPost account.

Delivery

We instruct Australia Post to leave your parcel at the address that is on your student/staff record, or as per instructions you have provided us.

If Australia Post is unable to leave your parcel, they will leave an ‘awaiting collection’ card in your mailbox or under your front door.

On your MyPost account, if the tracking status of a parcel is ‘delivered’ but you haven’t received it, check if an ‘item awaiting collection’ card has been left in your mailbox or if someone else at your address has accepted the parcel.

Australia Post has an online missing parcel form. Input the consignment number of the parcel you are expecting and your current home address.  If the parcel has been sent to the wrong address their system will display ‘This isn’t the address in our system’ and you’ll need to contact us to investigate further.

Loan periods and renewals

Explore our Borrowing from our physical collections webpage for information regarding loan periods and renewals. The Library will automatically send email notifications when an item:

• has been auto renewed

• couldn’t be renewed because another library user has requested it

• has reached the maximum number of renewals, or when it is overdue.

To help everyone enjoy fair access to our resources, we kindly ask that you return borrowed items by their due date.

Returning your item

You can return your item, free of charge, via any red Australia Post letterbox or Post Office using the eParcel bag and reply paid return address label provided.  You’ll find them inside the front cover of library books in each delivery. Please contact us if you have not received a return bag or require extra bags/label, and we’ll send you extra.

When returning books, it's a good idea to keep a record of the parcel tracking number.

The easiest way to do that is:

• Use your phone to take a photo of the consignment label (the tracking number) next to the barcode on the book’s front cover before you put it in the green envelope.
• This will give you a record of the book, the date, and the tracking number, which you can use to check delivery on Australia Post’s tracking site.
• If the parcel is delayed or goes missing, you'll have all the details you need to lodge an enquiry with Australia Post using their online missing parcel form.

Items can also be returned in person to any of our campus libraries.

Please be aware that Australia Post delivery time will vary, so wegive you eight extra days in your loan period to allow for delivery and return.

Problems?

If you have any difficulties with returning items or renewing them, or you notice that the item is still on your record and has not been returned in the time that you think it should have, please contact us as soon as you can.