2020 unit information
Classes and seminars in Trimester 2, 2020 will be online.
Last updated: 2 June 2020
Students will on average spend 150 hours over the teaching period undertaking the teaching, learning and assessment activities for this unit.
1 x 3 hour class per week
Information Systems (IS) governance (which oversees, organises and ensures the security of an IS infrastructure) increasingly adopts a service-oriented approach, with flexible, well-defined, on demand, high quality IS services to an organisation’s stakeholders. An IS service is a set of related functions provided by IS to support business areas and business processes, including information security. This unit reviews the role of IS service management and IS services in organisations. It explores key supporting frameworks and models including internal, outsourced and hybrid models for IS service management, and information security methodologies and standards. It also explores important new trends in IS infrastructure and service management including cloud services and mobile services. The unit adopts a strategic outlook and considers which IS service model best supports the strategic context of an organisation. It discusses the security, social, organisational and technological issues which affect IS service management performance. The unit provides students with the opportunity to review IS services in a real life organisation in order to understand the application of IS service management theory to practice.
These are the Learning Outcomes (ULO) for this UnitAt the completion of this Unit, successful students can:
Analyse strategic contexts for IS services and IS infrastructure in organisations.
GLO1: Discipline-specific knowledge and capabilitiesGLO4: Critical thinking
Describe, analyse and assess key IS service management models, frameworks, processes, techniques and technologies.
Discuss the integration of work IT services with personal IT services.
GLO1: Discipline-specific knowledge and capabilities
Analyse and discuss social, organisational and technological issues which affect the management of IS services and infrastructure in organisations.
Review IS service management for an organisation showing critical thinking and problem-solving skills and recommend an IS service management strategy.
GLO1: Discipline-specific knowledge and capabilitiesGLO2: CommunicationGLO4: Critical thinkingGLO5: Problem-solving
These Unit Learning Outcomes are applicable for all teaching periods throughout the year
The assessment due weeks provided may change. The Unit Chair will clarify the exact assessment requirements, including the due date, at the start of the teaching period.
Hurdle requirement: achieve at least 50% of the marks available on the examination
The texts and reading list for the unit can be found on the University Library via the link below: MIS211 Note: Select the relevant trimester reading list. Please note that a future teaching period's reading list may not be available until a month prior to the start of that teaching period so you may wish to use the relevant trimester's prior year reading list as a guide only.
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