Enquiries

• Real-time chat assistance, FAQs, email and phone enquiries.

Website

• Access to, and information on how to use, Deakin Library's services and resources. This includes electronic databases and e-books for research and study.

Collections

• Access to information and resources that meet the diverse needs of Deakin's communities. Collection acquisition, curation, development, management and maintenance is guided by the Library's Collection Governance Framework.

Search and discovery

• A range of discovery interfaces to locate Deakin Library content, including electronic, digital and print collections
• A 'My Library' account with access to personal details including saved searches, loans and requests

Interlibrary loans

• Copies and loans of items (which are not in the Deakin collection) sourced via sharing networks. Place a request via our interlibrary loan form.

Facilities and spaces

• Staffed and managed spaces to support collaboration, individual and group learning, wellbeing and focussed study
• Facilities include:
  • 2,900 study seats
  • 38 group study rooms
  • four meeting rooms
  • five teaching spaces
  • four reset rooms
  • two exhibition spaces
  • two postgraduate spaces
  • a First Nations designated space
• Equipment includes computers, HDMI cables, writable boards, LCD screens and power outlets. Equipment varies between locations and rooms.
• Online booking of study rooms via Book a space

Indigenous programs

• A collaborative service advancing Indigenous initiatives and fostering a deeper understanding of Indigenous knowledges, cultures and ways of knowing, being and doing
• Expert guidance on integrating Indigenous knowledges into the University's platforms
• Indigenous cultures information sessions and the promotion of cultural intelligence
• Assistance in embedding Indigenous knowledges across all facets of Deakin’s work
• Support for Indigenous initiatives and collaborations

Exhibitions and Public Programs

• A program of exhibitions, events and workshops across campus libraries that bridge education and research
• Collaborative exhibition-making that allows the Deakin community to partner with the Library to showcase research outputs, student work and cultural collections

Disability services

• Assistance in finding and retrieving physical material, photocopying and home delivery
• On-campus access to assistive technology such as text-to-speech and speech-to-text software
• Tailored support for alternative solutions to accessing Library Collections
• WCAG compliance

The University’s Disability Support Services provide further specialised support.

University Archives and Special Collections

• Collection and maintenance of records and resources which relate to the history of Deakin University and its antecedent institutions, and special collections resources which relate to Deakin University's research and teaching strengths. Such items require specialist storage and care and are of a significant, rare or fragile nature.
• The University Archives appraise and manage transfer of University records deemed to be retained permanently as University Archives.
• Specialist support on using special collections and archival materials in research or teaching

Member services

Deakin University Library provides access via the following additional memberships:

• CAVAL: Reciprocal borrowing privileges with participating academic libraries in Victoria
• ULANZ:  For students from participating universities in Australia and New Zealand
• Alumni: Continued library usage for graduates and former staff of Deakin University
• Community and OUA:  Free access to selected resources for community members, students and staff from overseas institutions

Copyright services

• Copyright information and support for all members of the Deakin community to create compliant work and materials
• Consultations and information sessions on compliance for projects, OERs, publications, educational content, exhibitions and web materials
• Evaluation of publications for copyright compliance
• Information and support regarding copyright legislative changes
• University contact point for copyright collecting agencies and support for university community in understanding agreements, royalties, notices, copyright procedures and policies
• Specialised permission service supporting third-party content approvals and licences
• Issuing ISBNs for university publications

Course resources and reading lists

• Provision and inclusion of Prescribed and Recommended Textbooks in the Library Catalogue (in conjunction with faculty and unit chairs)
• Support to teaching staff to make reading lists available online on Deakin's reading list platform, including prescribed, recommended and further resources
• Support in using Deakin's reading lists platform and embedding platforms into unit sites

Teaching support

• Expert advice to advance Deakin’s teaching and learning community
• Support and guidance for choosing, embedding and using scholarly resources in teaching material
• Learning experiences covering digital literacy, open education and teaching materials
• Consultations and advice on literature searching
• Support for embedding digital literacy into the curriculum

Open education practice and resources

• Collaboration and advice on open education teaching strategies
• Detailed consultations to delve into how open education can enhance teaching practices
• Assistance in discovering suitable open educational resources as alternatives to current textbooks
• Direction and support in developing new or customising existing open education resources tailored to individual teaching needs

The Library provides services to researchers based on our expertise at the intersection of research and information management, supported by the discipline-specific expertise of our Scholarly Services Librarians. Our areas of expertise include:

• publishing and Open Access
• Research metrics and reporting
• Expert searching, including systematic reviews and evidence synthesis
• Research data management (RDM)
• Research outputs reporting and stewardship
• Copyright for research

Consultations

• 1:1 consultations on with a Scholarly Services Librarian about research topics (see above)
• Advanced Copyright consultations (e.g. publishing agreement reviews, creative commons licenses, permissions, royalties, ISBNs, etc.) via copyright@deakin.edu.au

Researcher training and development

• LibGuide resources
• Online modules and past workshop recordings
• Workshops for HDR students (posted on Library events page when available)
• On-request presentations, via Request a librarian presentation (research topics)

Evidence synthesis support services

In addition to consultation and researcher training and development services, the Library provides the following evidence synthesis services:

• 1:1 support for evidence synthesis, mediated searches, and systematic review studies via a tiered model. See: Systematic and systematic-like review toolkit

Research metrics reporting

In addition to consultation and researcher training and development services, the Library provides the following research metrics services:

• Self-serve research metrics dashboard
• Advanced research metrics reports, via Advanced research metrics request form

Copyright services

In addition to consultation and researcher training and development services, the Library provides the following Copyright-specific services via copyright@deakin.edu.au:

• Issuing ISBNs
• Publication royalty management

Research platforms and tools administration

• EndNote, for reference management
• Covidence, for reference screening and data extraction
• Open Journal Systems, Deakin “diamond” Open Access publishing
• Deakin Research Online (Figshare), Deakin’s institutional repository
• Elements for Deakin researcher profiles and reporting

Note: Technical support for Elements and Deakin Research Online (DRO) is provided via dro@deakin.edu.au