Course search
2022 unit information
Unit delivery will be in line with the most current COVIDSafe health guidelines. We continue to tailor learning experiences for each unit to achieve the best possible mix of online and on-campus activities that successfully blend our approaches to learning, working and research. Please check your unit sites for announcements and updates.
Last updated: 4 March 2022
SIT774.For students enrolled in S464: Must have completed 16 credit points.For students enrolled in S470, S506, S507, S508, S535, S536, S538, S577, S677, S735, S737, S739, S770, S778, S779, S789: Nil
Nil
Students will on average spend 150 hours over the teaching period undertaking the teaching, learning and assessment activities for this unit.
1 x 1 hour online class per week, 1 x 2 hour workshop per week.
Online independent and collaborative learning including optional scheduled activities as detailed in the unit site.
This unit aims to equip students with current knowledge, strategies and industry practices in service management that are pertinent to Information Technology. The design, management of service enterprises and service operations are covered in this unit, with particular emphasis on the role of technology in services, service entrepreneurship, capacity planning, queuing models and capacity management. Students will be required to critically evaluate service enterprises using the theories and frameworks and will learn about the role of services in the economy, the nature of services and the service strategy.
Understand the importance of services for the economy and appreciate the rate of growth of the global professional services industry.
GLO1: Discipline-specific knowledge and capabilitiesGLO2: CommunicationGLO3: Digital literacyGLO4: Critical thinking
ULO2
Demonstrate how the multidisciplinary fields of computer science, engineering, operations research, communication and management come together as the discipline of Services Management.
GLO1: Discipline-specific knowledge and capabilitiesGLO2: CommunicationGLO3: Digital literacyGLO4: Critical thinkingGLO5: Problem solving
ULO3
Demonstrate competencies in IT service management and aligning IT service requirements to address the current needs of the businesses by drawing on the best practice guidelines from the Information Technology Infrastructure Library® (ITIL®) framework
GLO1: Discipline-specific knowledge and capabilitiesGLO4: Critical thinkingGLO5: Problem solvingGLO8: Global citizenship
ULO4
GLO1: Discipline-specific knowledge and capabilitiesGLO4: Critical thinking
ULO5
Understand ethical, legal and professional issues relating to services management.
These Unit Learning Outcomes are applicable for all teaching periods throughout the year
The assessment due weeks provided may change. The Unit Chair will clarify the exact assessment requirements, including the due date, at the start of the teaching period.
To be eligible to obtain a pass in this unit, students must meet certain milestones as part of the portfolio
Prescribed text(s): Bordoloi et al, 2019, Service Management: Operations Strategy & Information Technology, 9th edition, Mcgraw Hill.
The texts and reading list for the unit can be found on the University Library via the link below: SIT794 Note: Select the relevant trimester reading list. Please note that a future teaching period's reading list may not be available until a month prior to the start of that teaching period so you may wish to use the relevant trimester's prior year reading list as a guide only.
Click on the fee link below which describes you:
