SIT794 - Services Management

Year:

2022 unit information

Enrolment modes: Trimester 2: Waurn Ponds (Geelong), Cloud (online)
Credit point(s): 1
EFTSL value: 0.125
Prerequisite:

SIT774.
For students enrolled in S464: Must have completed 16 credit points.
For students enrolled in S470, S506, S507, S508, S535, S536, S538, S577, S677, S735, S737, S739, S770, S778, S779, S789: Nil

Corequisite:

Nil

Incompatible with:

Nil

Study commitment

Students will on average spend 150 hours over the teaching period undertaking the teaching, learning and assessment activities for this unit.

Scheduled learning activities - campus

1 x 1 hour online class per week, 1 x 2 hour workshop per week.

Scheduled learning activities - cloud (online)

Online independent and collaborative learning including optional scheduled activities as detailed in the unit site.

Content

This unit aims to equip students with current knowledge, strategies and industry practices in service management that are pertinent to Information Technology. The design, management of service enterprises and service operations are covered in this unit, with particular emphasis on the role of technology in services, service entrepreneurship, capacity planning, queuing models and capacity management. Students will be required to critically evaluate service enterprises using the theories and frameworks and will learn about the role of services in the economy, the nature of services and the service strategy.

Unit Fee Information

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