SIT794 - Services Management


2021 unit information

Enrolment modes: Trimester 2: Waurn Ponds (Geelong), Cloud (online)
Trimester 3: Waurn Ponds (Geelong), Cloud (online)
Credit point(s): 1
EFTSL value: 0.125


For students enrolled in S735, S737, S739, S778, S779, S538, S538J: Nil



Incompatible with:


Study commitment

Students will on average spend 150 hours over the teaching period undertaking the teaching, learning and assessment activities for this unit.

Scheduled learning activities - campus

1 x 1 hour class per week, 1 x 2 hour practical per week.

Scheduled learning activities - cloud (online)

1 x 1 hour scheduled online workshop per week.


The growth and globalisation of services requires a rethink of services management strategies. This unit introduces an inter-disciplinary approach to services management and the development of the critical skills required to succeed in a services-led economy. Students will develop an understanding of the “science” of services with topics addressed including, the role of services in the economy, the nature of services and the service strategy. The design and management of service enterprises and service operations are covered with particular emphasis on the role of technology in services and service entrepreneurship. In addition, capacity planning and queuing models and the management of capacity, demand and waiting lines will be discussed. This unit aims to bring together ongoing work in computer science, operations research, business strategy, management sciences and social and cognitive sciences and will include detailed case studies and relevant theoretical perspectives including the latest developments in services science.

Unit Fee Information

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