SIT794 - Services Management


2023 unit information

Enrolment modes: Trimester 2: Waurn Ponds (Geelong), Online
Credit point(s): 1
EFTSL value: 0.125

For students enrolled in S464: Must have completed 16 credit points.
For students enrolled in S470, S506, S507, S508, S535, S536, S538, S577, S677, S735, S737, S739, S770, S778, S779, S789: Nil



Incompatible with:


Study commitment

Students will on average spend 150 hours over the teaching period undertaking the teaching, learning and assessment activities for this unit.

Scheduled learning activities - campus

1 x 3-hour active class per week, weekly drop-in sessions.

Scheduled learning activities - cloud (online)

Online independent and collaborative learning including optional scheduled activities as detailed in the unit site including 1 x 2-hour active class per week, weekly drop-in sessions.


This unit aims to equip students with current knowledge, strategies and industry practices in service management that are pertinent to Information Technology. The design, management of service enterprises and service operations are covered in this unit, with particular emphasis on the role of technology in services, service entrepreneurship, capacity planning, queuing models and capacity management. Students will be required to critically evaluate service enterprises using the theories and frameworks and will learn about the role of services in the economy, the nature of services and the service strategy.

Hurdle requirement

To be eligible to obtain a pass in this unit, students must meet certain milestones as part of the portfolio.

Unit Fee Information

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