Start date29 Nov 21
Investment$1250 (inc. GST)
Job skills outcome
After completion of the course, you will be able to apply these skills immediately in your workplace.
- Analyse causes of delays in patient flow.
- Apply theories, frameworks and tools to problem-solve delays.
- Propose solutions to delays in acute healthcare settings.
- Build capacity in teamwork and collaboration, project management, compliance reporting, stakeholder management, change management and negotiation.
Co-designed with industry
Together with healthcare industry experts, we’ve designed a course where you’ll gain skills that you can apply immediately in your workplace.
Meet the experts
Adjunct Associate Professor John Rasa is President of the Australasian College of Health Service Management and CEO of Networking Health Victoria.
Associate Professor Sandeep Reddy is Director, Master of Business Administration (Healthcare Management) at Deakin and has a background in health service management, medical informatics, public health and medicine.
Damian Armour is former CEO at Epworth Hospital in Geelong, Victoria.
Scott Bennett is a registered nurse and experienced leader with 20 years of healthcare experience gained through work in Australia, Asia and the United Kingdom.
Reshaping university education
An innovative learning structure delivered by a leading university. With more than 40 years’ experience in distance and online education, we’re proud to be adding this unique study format to our repertoire and providing more choice for your learning experience.
How you'll learn
Go at your own pace with support from your educator and fellow learners during online learning activities and discussions. Complete your course within 6 weeks (10 hours per week), including the assessment, or take extra time and use the regular assessment submission windows to complete within 20–26 weeks of your enrolment.
What you’ll learn
During the short course you’ll:
- learn how to apply theories of capacity planning, scheduling, queuing and process design to delays in the acute care environment
- critically analyse the causes of operational delays in the hospital context
- evaluate and present solutions to improve patient experience within an acute care environment and other healthcare settings.
How you’re assessed
Your assessment consists of a two-part report based on a case study: first, you’ll perform and describe a quantitative analysis; second, you’ll put forward a solution to an increased patient demand scenario.
To be successful we recommend:
- proficiency in English
- 5 years of experience in a managerial or professional role with decision-making responsibility or an undergraduate degree and 3 years of experience in a professional role
- some experience in the healthcare sector, especially in the acute care and hospital context.
Stackable or standalone short course
Complete one stackable short course as a standalone credential or stack multiple related short courses and build towards a full postgraduate degree at Deakin.
Patient Journey and System Design
Stackable short course
This short course gives you the skills to improve organisational performance and patient experience by applying systems thinking to healthcare problems.
Graduate Certificate of Healthcare Management
Ready to increase your management responsibilities? Get the essential skills required to manage and lead healthcare services in Australia and overseas with a postgraduate degree.
Master of Business Administration (Healthcare Management)
Deakin's MBA reflects the trends and challenges of efficient management and delivery of healthcare. Develop key management and leadership skills and tailor the MBA to your career goals.
Talk to us
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*Subject to successful completion of the short course and meeting Deakin’s award course admission and selection requirements, including English language proficiency requirements.
You must complete both the Patient Flow Management and the Patient Journey and System Design short courses to earn 1 Deakin credit point towards a Graduate Certificate of Healthcare Management or Master of Business Administration (Healthcare Management).