Patient Flow Management

Deakin stackable short courses | 100% online

Improving patient flow

Explore the factors for patient flow delays as they occur in the hospital context. Using case studies, learn theories, frameworks and tools to solve delays in hospitals and other healthcare settings.

  • Start date
    On-demand
  • Duration
    6 weeks
  • Study mode
    Online
  • Investment
    $1250 (inc. GST)

Job skills outcome

After completion of the course, you will be able to apply these skills immediately in your workplace.

  • Analyse causes of delays in patient flow.
  • Apply theories, frameworks and tools to problem-solve delays.
  • Propose solutions to delays in acute healthcare settings.
  • Build capacity in teamwork and collaboration, project management, compliance reporting, stakeholder management, change management and negotiation.

Co-designed with industry

Together with healthcare industry experts, we’ve designed a course where you’ll gain skills that you can apply immediately in your workplace.

Meet the experts

Adjunct Associate Professor John Rasa is President of the Australasian College of Health Service Management and CEO of Networking Health Victoria.

Associate Professor Sandeep Reddy is Director, Master of Business Administration (Healthcare Management) at Deakin and has a background in health service management, medical informatics, public health and medicine.

Damian Armour is former CEO at Epworth Hospital in Geelong, Victoria.

Scott Bennett is a registered nurse and experienced leader with 20 years of healthcare experience gained through work in Australia, Asia and the United Kingdom.

Reshaping university education

An innovative learning structure delivered by a leading university. With more than 40 years’ experience in distance and online education, we’re proud to be adding this unique study format to our repertoire and providing more choice for your learning experience.

Course overview

How you'll learn

Go at your own pace with support from your educator and fellow learners during online learning activities and discussions. Complete your course within 6 weeks (10 hours per week), including the assessment, or take extra time and use the regular assessment submission windows to complete within 20–26 weeks of your enrolment.

What you’ll learn

During the short course you’ll:

  • learn how to apply theories of capacity planning, scheduling, queuing and process design to delays in the acute care environment
  • critically analyse the causes of operational delays in the hospital context
  • evaluate and present solutions to improve patient experience within an acute care environment and other healthcare settings.

How you’re assessed

Your assessment consists of a two-part report based on a case study: first, you’ll perform and describe a quantitative analysis; second, you’ll put forward a solution to an increased patient demand scenario.

Entry requirements

To be successful we recommend:

  • proficiency in English
  • 5 years of experience in a managerial or professional role with decision-making responsibility or an undergraduate degree and 3 years of experience in a professional role
  • some experience in the healthcare sector, especially in the acute care and hospital context.

Stackable or standalone short course

Complete one stackable short course as a standalone credential or stack multiple related short courses and build towards a full postgraduate degree at Deakin.

  • Patient Journey and System Design

    Stackable short course

    This short course gives you the skills to improve organisational performance and patient experience by applying systems thinking to healthcare problems.

  • Graduate Certificate of Healthcare Management

    Postgraduate degree*

    Ready to increase your management responsibilities? Get the essential skills required to manage and lead healthcare services in Australia and overseas with a postgraduate degree.

  • Master of Business Administration (Healthcare Management)

    Postgraduate degree*

    Deakin's MBA reflects the trends and challenges of efficient management and delivery of healthcare. Develop key management and leadership skills and tailor the MBA to your career goals.

What you need to enrol

It takes five minutes to register your details and sign up for a short course. Enrol today and get the skills you need to take your career further, faster.

Enrol now

Got a question?

We've curated some of the most common questions students like you are asking about applications, entry requirements, fees and more.

Common questions

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Can I gain credit towards a degree?

Yes. We offer fast, flexible and affordable online stackable short courses that give you the skills you need now, and are designed to stack together as credit towards a full Deakin postgraduate degree.

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Do Deakin's short courses guarantee entry to a postgraduate degree?

You’ll still need to demonstrate that you meet the postgraduate degree entry requirements. Two stackable short courses are equivalent to one credit point.

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How do I transition from a stackable short course to a graduate certificate or masters?

Contact us and we’ll provide you with instructions before you start the application process. You’ve already provided us with some of your details for the short course, but we will need a bit more information to support your application for a postgraduate course.

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Do employers recognise Deakin's stackable short courses?

Deakin has undertaken extensive industry and labour market research to identify key in-demand skills and growth areas. Our short courses are co-designed with industry experts and partners, to meet your career goals and their employment needs.

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How many stackable short courses can I study?

As many as you like, but there will be varying limits on how many can be used for credit in specific degrees. For example, four stackable short courses can be used as credit (2 credit points) towards a Master of Business Administration; and two can be used as credit (1 credit point) towards a Graduate Certificate of Business Administration.

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How do I qualify for credit?

When you enrol in a stackable short course, you are registered in Deakin’s student management system. When you complete two stackable short courses (1 credit point) your credit will be automatically applied when you apply for a related destination degree. You’ll also be issued with a digital badge when you successfully complete the course.

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What if I only do one stackable short course, not two?

You can choose to do one stackable short course, developing in-demand skills for your employment now and with the option to ladder your study into a formal qualification in the future. Completing one course means you’re not eligible for credit towards a related destination degree – you need to complete two for credit.

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Do you have to do two stackable short courses in one year?

No. You can complete the stackable short courses at any time, even if you're completing them as part of a related degree, as long as you complete two before you are eligible to graduate (when you're enrolled in an award course).

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Will the 10-year rule apply to stackable short courses?

Yes. Where you want to use the stackable short course as credit, the 10-year rule will apply. Your application will be assessed if your qualifications were completed within the last 10 years. The rule exists to ensure learning and job skills maintain relevance.

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Will recognition of prior learning apply to courses that have 'university-wide' elective choice?

Yes. If there is non-specified credit then stackable short course credit can be used.

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Are there any assessments?

Yes. Each stackable short course contains an assessment. The assessment may be completed during learning or submitted within 4 weeks of the final masterclass, or up to 24 weeks if you’re studying an on-demand stackable short course.

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What are the assessments?

Assessments take the form of a presentation, written report or development task. Head to the course overview section to find out what you’ll be asked to submit.

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Are the stackable short course masterclasses on weekends or during the week?

Masterclasses will be scheduled as a mix of weekend and weekday evenings. Details are provided in each stackable short course description. Some may run over 4 to 6 weeks, others may be an intensive single weekend offering. Please note that for on-demand courses you can log in anytime and finish within 20 to 26 weeks.

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Do I have to attend the online live sessions if I study an on-demand stackable short course?

No. Live sessions are optional and are designed to support your online self-paced learning experience. On-demand live sessions are offered on rotation, approximately every 6 weeks.

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Do I have to attend all masterclass sessions and complete the assessment?

Yes. To be eligible for credit, you must achieve a Certificate of Completion. This means you will have to attend all sessions and pass the assessment for each masterclass. If there are special considerations that arise during your study, please speak with the course presenter or send an email to the stackable learning team.

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What is the difference between masterclass and on-demand stackable short courses?

A masterclass is delivered live by an industry expert so you must attend on the specific dates to participate.

Whereas on-demand study mode means you can log in anytime and finish when you want within the allocated timeframe of 20 to 26 weeks. Optional online live sessions are provided on rotation approximately every 6 weeks.

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Are masterclasses face-to-face or online?

Some masterclasses are offered face-to-face, but most are offered as online sessions. Full details are provided on the stackable short course masterclass page in the how you’ll learn section.

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Are the on-demand stackable short course live sessions recorded?

No. The on-demand stackable short courses generally have three online live sessions on study skills, learning/industry topic and assessment Q&A. Attendance is optional, however the sessions are not recorded as the topics are offered on rotation approximately every 6 weeks.

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Do I need to purchase textbooks or any materials?

No. All materials are provided as part of the stackable short course.

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Is Fee-HELP available?

No. You will need to make full payment upfront.

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What is the refund policy?

If your plans change, let us know 30 days beforehand for a full refund. Cancellations received within 30 days but at least 10 days out from the masterclass commencing will receive a 50% refund. Cancellations within 10 days of the masterclass commencing will receive no refund. For on-demand short courses, you have 7 days from first day of access to apply for a refund via the enrolment platform (FutureLearn or OpenLearning).

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Are there specific entry requirements or prerequisites for international students?

No. However, you need to meet the recommended experience and English language requirements listed on the course page to ensure you can be successful.

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What is the global standing of Deakin's stackable short courses?

In the digital badge, credit points are specified using the European Credit Transfer and Accumulation System (ECTS). Each microcredential is worth 3.75 points in the ECTS.

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Footnotes

*Subject to successful completion of the short course and meeting Deakin’s award course admission and selection requirements, including English language proficiency requirements.

You must complete both the Patient Flow Management and the Patient Journey and System Design short courses to earn 1 Deakin credit point towards a Graduate Certificate of Healthcare Management or Master of Business Administration (Healthcare Management).