Improve the patient experience
Explore the journey and experience of patients within the healthcare system. Investigate how to improve organisational performance and patient experience by applying concepts of change management, organisational culture, organisational performance and system redesign.
Start date29 Nov 21
Investment$1250 (inc GST)
Job skills outcome
After completion of the course, you will be able to apply these skills immediately in your workplace.
- Identify organisational performance and patient experience-related problems in health care.
- Apply concepts of change management, organisational culture, organisational performance and system redesign.
- Create a plan to address healthcare organisational and patient experience-related problems.
- Build capacity in stakeholder management, change management, business planning and management.
Co-designed with industry
Together with healthcare organisations we’ve designed a course where you’ll gain skills that you can apply immediately in your workplace.
Meet the experts
Adjunct Associate Professor John Rasa is President of the Australasian College of Health Service Management and CEO of Networking Health Victoria.
Associate Professor Sandeep Reddy is Director, MBA (Healthcare Management) at Deakin and has a background in Health Service Management, Medical Informatics, Public Health and Medicine.
Dr Lorraine Anderson is the Medical Director Kimberley Aboriginal Medical Services.
Dr Kaushik Banerjea is the Executive Director of Medical Services at Portland District Health.
Fiona Wallace leads the development of the Integrated Diabetes Education and Assessment Service (IDEAS) sites as Project Manager at healthAbility
Meet the organisations
Reshaping university education
An innovative learning structure delivered by a leading university. With more than 40 years’ experience in distance and online education, we’re proud to be adding this unique study format to our repertoire and providing more choice for your learning experience.
How you'll learn
Go at your own pace with support from your educator and fellow learners during online learning activities and discussions. Complete your course within 6 weeks, including the assessment, or take extra time and use the regular assessment submission windows to complete within 20–26 weeks of your enrolment.
What you’ll learn
During the short course you’ll:
- explain the concepts of patient journey and patient experience
- appraise key theories and applications to enhance organisational performance and patient experience
- apply systems thinking and redesign to define improvements in the quality of patient experience in non-acute care settings.
How you’re assessed
Your assessment will be presented as a report where you’ll critically analyse a relevant scenario and propose a plan to address the systemic and system-level issues involved.
To be successful we recommend:
- proficiency in English
- 5 years of experience in a managerial or professional role with decision-making responsibility or an undergraduate degree and 3 years of experience in a professional role
- some experience in the healthcare sector, especially in the acute care and hospital context.
Stackable or standalone short course
Complete one stackable short course as a standalone credential or stack multiple related short courses and build towards a full postgraduate degree at Deakin.
Patient Flow Management
Stackable short course
Get skills to manage healthcare delays. This short course gives you the knowledge to recognise factors that lead to patient flow delays and the skills to intervene early to prevent issues.
Graduate Certificate of Healthcare Management
Ready to increase your management responsibilities? Get the essential skills required to manage and lead healthcare services in Australia and overseas with a postgraduate degree.
Master of Business Administration (Healthcare Management)
Deakin's MBA reflects the trends and challenges of efficient management and delivery of healthcare. Develop key management and leadership skills and tailor the MBA to your career goals.
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*Subject to successful completion of both the Patient Flow Management and the Patient Journey and System Design stackable short courses, and meeting Deakin’s award course admission and selection requirements, including English language proficiency requirements.
You must complete both the Patient Flow Management and the Patient Journey and System Design short courses to earn 1 Deakin credit point towards a Graduate Certificate of Healthcare Management or Master of Business Administration (Healthcare Management).