Dr Mony Sok

Multiple psychological climates and employee self-regulatory focus: Implications for frontline employee work behavior and service performance

Keo Sok, Tracey Danaher, Phyra Sok

(2023), Vol. 99, pp. 228-246, Journal of Retailing, Amsterdam, The Netherlands, C1

How and when do the ambidextrous frontline sales employees achieve superior sales performance?

Keo Sok, Devin Bin, Phyra Sok

(2022), Vol. 32, pp. 505-520, Journal of Service Theory and Practice, Bingley, Eng., C1-1

How and when frontline employees' resilience drives service-sales ambidexterity: the role of cognitive flexibility and leadership humility

Keo Sok, Phyra Sok, Yelena Tsarenko, Jason Widjaja

(2021), Vol. 55, pp. 2965-2987, European Journal of Marketing, Bingley, Eng., C1-1

Matching the Personal Initiative Capabilities of FLEs to Their Self-Regulatory Processes and the Firm's Initiative Climate

Phyra Sok, Tracey Danaher, Keo Sok

(2021), Vol. 97, pp. 319-335, Journal of Retailing, Amsterdam, The Netherlands, C1-1

The tipping point: mitigating the curvilinear effect of frontline service employee's perception of leadership humility on frontline service performance

Devin Bin, Keo Sok, Phyra Sok, Sonariddh Mao

(2021), Vol. 31, pp. 137-156, Journal of Service Theory and Practice, Bingley, Eng., C1-1

The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery

Phyra Sok, Keo Sok, Tracey Danaher, Peter Danaher

(2018), Vol. 21, pp. 365-378, Journal of Service Research, London, Eng., C1-1

Does transformational leadership always matter in frontline service roles?

Keo Sok, Phyra Sok, Lan Snell, Pingping Qiu

(2018), Vol. 28, pp. 733-751, Journal of Service Theory and Practice, Bingley, Eng., C1-1

Linking entrepreneurial orientation and small service firm performance through marketing resources and marketing capability

Phyra Sok, Lan Snell, Wai Lee, Keo Sok

(2017), Vol. 27, pp. 231-249, Journal of Service Theory and Practice, Bingley, Eng., C1-1

The effect of 'can do' and 'reason to' motivations on service-sales ambidexterity

Keo Sok, Phyra Sok, Luigi De Luca

(2016), Vol. 55, pp. 144-155, Industrial Marketing Management, Amsterdam, The Netherlands, C1-1

Achieving Superior SME Performance: Overarching Role of Marketing, Innovation, and Learning Capabilities

Phyra Sok, Aron O'Cass, Keo Sok

(2013), Vol. 21, pp. 161-167, Australasian Marketing Journal, C1-1