https://www.deakin.edu.au/__data/assets/image/0007/1856545/9509_950x475.jpg

Health services

Our approach

Our research aims to improve healthcare delivery and health outcomes in rural and regional communities. We engage extensively with consumers, health services and health professionals in the region to initiate and support locally relevant research, apply evidence in health settings and create meaningful improvements in healthcare delivery and health service management.

Several of our researchers are embedded within health services, which enables seamless collaboration and comprehensive capacity building. Many of our projects reflect the ongoing needs of health services to adapt to the ever-changing health landscape, including the recent COVID-19 pandemic.

A selection of our key projects is listed below. You can also refer to our Chronic disease prevention and management projects page where most projects also have a strong health services research component.

Evaluation of telehealth services for Aboriginal and Torres Strait Islander People in the primary healthcare setting

Due to COVID-19, Aboriginal Community Controlled Health Organisations (ACCHOs) rapidly adopted telehealth (including telephone and videoconferencing) to continue delivering primary healthcare services to Aboriginal people. In collaboration with Budja Budja Aboriginal Cooperative (Halls Gap, Victoria), this research evaluates the acceptability of telehealth for Aboriginal people.

Period: 2020–2021

Funding: Western Alliance Academic Health Science Centre

DRH team members: Mrs Hannah Beks, Associate Professor Vincent Versace, Mrs Fiona Mitchell, Dr Andrea Hernan, Associate Professor Kevin Mc Namara, Associate Professor Anna Wong Shee

Investigating the impact of the COVID-19 pandemic on the health and wellbeing of staff in rural health services

The aim of this project is to explore the experiences of rural health service staff to generate recommendations for intervention and actions that will contribute to preserving the health and wellbeing of staff in rural health services in Western Victoria, Gippsland and Mildura.

Period: 2020–2021

Funding: Western Alliance

DRH team members: Associate Professor Vincent Versace, Associate Professor Anna Wong Shee

Geographical equity in a pandemic

RAHDaR has been used to provide regular hospital reports, and in numerous research projects and peer-reviewed publications. RAHDaR will now use the existing framework and governance mechanisms to provide agile and timely COVID-19 surveillance data

Period: 2020–2021

Funding: Western Alliance

DRH team members: Associate Professor Vincent Versace, Associate Professor Anna Wong Shee

Evaluation of the expansion of telehealth through primary care in Australia

In Australia, access to telehealth consultations through primary care has been limited. With many Australians disadvantaged by distance or lack of capacity to easily leave the house, there has been a long recognised need to shift to greater use of telehealth. As a response to COVID-19, the Federal Government initially opened up a Medicare item for selected telehealth consultations for those requiring

COVID-19 isolation in early March, and has now moved to offer much wider rebates on telehealth consultations. This unique situation provides an opportunity to evaluate a model of broad access to telehealth for primary care. The Institute for Health Transformation and its partners have the capacity to assess this change in health care delivery across the key areas requiring evaluation: quality of care, efficiency of service, equity of access, patient outcomes, patient experience, health worker experience, and health costs.

Period: 2020–2021

Funding: Western Alliance Academic Health Science Centre

DRH team members: Associate Professor Vincent Versace, Associate Professor Kevin McNamara, Dr Andrea Hernan

Attitudes and practices towards the COVID-19 pandemic in Australia

The aim of this research study is to investigate whether concerns about COVID-19 community transmission and adherence to social distancing rules and hygiene practices differ depending on infection rates in different geographical locations in regional, rural and remote southern Queensland.

Period: 2020

DRH team members: Associate Professor Vincent Versace, Associate Professor Kevin McNamara, Ms Meg Murray

Budja Budja – mobile health clinic

This is a community-driven initiative, delivering outreach services via a mobile clinic across the Grampian region of western Victoria to improve access to culturally appropriate care for Aboriginal communities. It is the result of our collaborative partnership with Budja Budja Aboriginal Cooperative (ACCHO), based in Halls Gap.

In 2018 a formal agreement was reached to co-fund a mobile clinic to deliver outreach services to outlying areas of the Grampians. Deakin Rural Health has provided support for the development of this service, an evaluation (one of the initial barriers to having the van funded), and facilitates clinical placements for undergraduate health disciplines. The project involves other regional stakeholders such as East Grampians Health Services and Stawell Regional Health.

Period: 2019–ongoing

Funding type: Deakin University, Indigenous Affairs (Department of Prime Minister and Cabinet) and Budja Budja Aboriginal Cooperative

DRH team members: Associate Professor Vincent Versace, Professor James Dunbar, Mrs Hannah Beks, Associate Professor Kevin Mc Namara, Mrs Fiona Mitchell

Identifying research priorities to optimise allied healthcare

Informed by consumers: a modified Delphi study

In health service research, it is vital that we address questions that are important to patients and that the research meets a health service need or gap in the evidence. This project brings together consumers, who can identify areas for improvement based on their experiences, allied health professionals, who understand the public health system, and academics, with research expertise, to identify and prioritise research needs for allied health practice in the Grampians region.

Period: 2019–2020

Funding type: Western Alliance

DRH team members: Associate Professor Anna Wong Shee, Associate Professor Vincent Versace, Associate Professor Kevin McNamara

DCMedsRec: reducing hospital readmission by enhanced My Health Record use in community pharmacy

This project describes a new and systematic method of supporting patients at discharge, reducing the risk of medication related readmissions by referring at-risk patients to community pharmacists post-discharge for medicines reconciliation and education. A randomised controlled trial methodology has been designed to evaluate its impact. It is the relatively recent widespread implementation of electronic health records that enables both the project to be delivered and a novel method of evaluation to be used.

Period: 2018–2019

Funding: Australian Digital Health Authority

DRH team members:  Associate Professor Kevin Mc Namara

Partnered pharmacist medication charting program

An economic and implementation evaluation

Medication errors are a major source of adverse events in hospitals, which has negative impacts on both patient health, costs of treatment and length of stay. The initial Alfred hospital RCT of the Partnered Pharmacist Medication Charting (PPMC) model of care - whereby patient medications are charted by a pharmacist in ED upon admission with physician collaboration and sign-off - resulted in considerable reductions to the rate of medication errors. The same PPMC model was then trialled in seven metropolitan and regional hospitals to determine the likely feasibility of scaling this up across Victoria, impact on length of stay, and the cost-effectiveness of the model overall compared with usual care.

Period: 2016–2018

Funding type: Department of Health and Human Services (Victoria)

DRH team members: Associate Professor Kevin McNamara, Mrs Hannah Beks

Meeting national targets and indicators to reduce mortality from chronic illness in general practice

This is a longitudinal study in general practice of changes to practice performance in the area of cardiovascular disease risk screening before, during and after the implementation of a patient-centred quality improvement initiative. While monitoring the performance, we're undertaking qualitative evaluation to understand the processes and intervention components that promote patient-centeredness and sustainability of performance.

Unique features of this intervention will be its co-design approach to intervention, a focus on sustainable health service interventions, and in-depth service mapping at baseline to explore current screening processes.

Period: 2017–2022

Funding type: Internally funded by Deakin University and Kardinia Health

DRH team members: Ms Mary Malakellis, Associate Professor Kevin Mc Namara, Associate Professor Vincent Versace, Dr Andrea Hernan, Ms Meg Murray

Contact us

For more information about this research, please contact theme lead Associate Professor Anna Wong Shee.

Associate Professor Anna Wong Shee
Clinical Associate Professor
Faculty of Health
Email A/Prof Wong Shee