Who uses our work?

Our research is used by members of the public, policy makers, healthcare practitioners and managers, community health workers, policy makers, academics and researchers.

The people who use our research outputs do so to understand their own health and health needs. Professional groups use our research outputs and methods to improve the healthcare system and to engage stakeholders in systematic consultations processes.

Ophelia forces equity into the system, by ensuring that the voices of the weak, the fragile, are heard just as loudly as those of the experts


Our tools are used locally and globally

Over the past 15 years Unit Head Professor Richard Osborne's tools have been used locally and globally including the Health Education Impact Questionnaire (heiQ), Health Literacy Questionnaire (HLQ) and the Ophelia (OPtimising HEalth LIteracy and Access) process.

The South East Asia Regional Office of the World Health Organization (WHO), in partnership with Deakin University, launched a set of health literacy tools and resources created to improve health and reduce inequalities for much of the world.

The Health Literacy Toolkit was launched at the World Congress of Public Health in Kolkata, India. Health literacy is at the heart of what enables people to understand and engage in health actions and care – from lifesaving treatment, to understanding that smoking is dangerous for one's health and how to prevent disease.

Download The Health Literacy Toolkit for Low- and Middle-Income Countries

New approaches to participatory research, inclusion and community consultation

In the UK, using the Ophelia approach, we are currently working in service improvement and equity with Public Health Wales, NHS Scotland and with teams based in Newcastle and Oldham. This adds to our work with marginalised and segregated groups in Slovakia in Roma settlements, South Africa within informal settlements, as well as in rural and regional communities in Thailand, Australia and other countries.