Counselling and Psychological Support

Our experienced psychologists and social workers offer free and confidential counselling support to all Deakin students located in Australia.

About our service

Counselling and Psychological Support (CAPS) is available to students located within Australia. If you reside overseas, please contact your local health practitioner for further advice and support.

CAPS counsellors will work with you to understand and manage issues that are impacting on your ability to reach your potential. Our service provides short-term psychological support. Where presenting issues may require long-term therapy or specialist help, a referral will be made to community-based services.

We offer dedicated counsellors to School of Nursing and MidwiferySchool of Medicine and First Nations students. You will have the option to select one of our dedicated counsellors when you book an appointment.

If you are overseas for a study tour or study abroad, please contact Deakin Student Mobility Office for further advice on local support options.

Counselling appointments

Counselling appointments are managed through our student portal where you can:

  • view, book or cancel appointments
  • access important documents
  • read confidential messages.

If you are having difficulty navigating the portal, please view our Counselling student portal FAQs.

Find out more about us, including how to make an appointment, what to expect in your first session, and information about confidentiality, privacy and eligibility.

Contact details

Book a telehealth appointment online or call us on 03 9244 5577.

Our locations

Burwood – Level 1, Building LC, Elgar Road

Geelong Waterfront – Level 2, Building D

Geelong Waurn Ponds – Counselling services have been temporarily relocated to Building IB, Level 3.
This service is expected to return to it's original location in Building JB in February 2023.

Warrnambool – Lower Level, Building B

Ask Counselling online help

Ask Counselling is a good place to start if you’re having emotional or psychological issues. You can browse student questions answered by Deakin counsellors on a range of topics such as anxietyloneliness or family problems or you can ask a question and a response will be posted anonymously. Ask Counselling doesn’t replace personal counselling. If you’d like to speak with a Deakin counsellor, please book an appointment.

After-hours support 

24-hour support is available for a range of services.

Online help 

Ask Counselling a question about psychological and emotional issues


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External telephone and chat counselling services



Telephone counselling 13 11 14
Open 24 hours, 7 days a week

Support Chat 
Open 7pm–4am, 7 days a week


1800Respect: Sexual assault & family/partner violence crisis counselling

Telephone counselling 1800 737 732
Open 24 hours, 7 days a week

Online Counselling
Open 24 hours, 7 days a week



Telephone Counselling 1300 22 4636
Open 24 hours, 7 days a week

Open 3pm–12am, 7 days a week


eheadspace (for ages 12–25)

Telephone counselling 1800 650 890
Open 9am–1am, 7 days a week

Open 9am-1am, 7 days a week



One-on-one phone yarning opportunity and support with a trained Lifeline Aboriginal & Torres Strait Islander Crisis Supporter for mob who are feeling overwhelmed or having difficulty coping.

Telephone counselling 13 92 76

Open 24 hours, 7 days a week

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Page custodian: Student Services