Supervised online exams

You must ensure you are meeting the following requirements as a minimum standard:

Students using Mac devices may experience issues accessing Microsoft 365 apps if their macOS or Office version is no longer supported. Please update your device and Microsoft 365 apps to the latest supported version. Refer to the Deakin computing requirements for further information on device minimum standards.

You will sit the exam online using your own computer while being supervised via webcam. You and your screen are recorded through automated, recorded supervision.

• At all times you must follow the exam rules and conditions.
• You must follow the directions given by the exam supervision technology.
• You will complete an exam using CloudDeakin Quiz.
• You will be supervised via webcam through Integrity Advocate automated and recorded supervision.
• Exams may have some restrictions on what you can access.
• It is your responsibility to check your unit site to confirm what resources are allowable for your exam.

Check the Examination section under the Content menu in your unit site for further information.

Supervised online exam rules

Materials permitted during the exam

For full details on allowable resources, students should refer to their unit site.

Materials not permitted during the exam

Under Regulation 04.1(2) – Academic Misconduct, it is considered an act of academic misconduct to have, possess, access, or use any material or item not allowed under the instructions for that examination, whether or not it is with the intention of using it to gain an advantage.

Exam date

The exam timetable is released via TimeEdit. If your location is incorrect, contact Student Central immediately to have it updated.

If the exam timetable hasn't been released in TimeEdit for the study period yet, you can check your location via StudentConnect:

• click on the 'Course and unit details' button on the home page or in the enrolment menu
• on this screen, you will see a line for 'Exam Location'. If this is blank or is incorrect, you'll need to request a change of exam location.
• check this location against the online unit locations list.

You can also change your exam location via the Nominate or Change of exam location form.

Exam time

The exam begins at the time specified in the EoUA timetable on TimeEdit. Time is shown in either Australian Eastern Daylight Time (AEDT) or Australian Eastern Standard Time (AEST). Convert exam times to your local time by using a World Time Zone Converter.

Exam duration

You have a fixed period of time to complete the exam. Time begins at the scheduled exam start time. An additional 30 minutes is provided to allow time for reading (15 minutes) and for technical support (15 minutes).

Location

To sit an online exam, you will need:

• A quiet, private space in your home or office where you will not be disturbed. Public or shared spaces may not be suitable.
• A well-lit space. You may encounter camera feed issues if your face cannot be properly detected in your camera feed due to poor lighting.
• A desk or table, and a chair. It is not suitable to sit on a couch or bed.

Technology

You will provide your own technology to sit the online exam. You will need:

• A desktop or laptop computer using a currently supported Microsoft Windows or Apple macOS operating system. Refer to the Deakin computing requirements for currently supported operating systems and device minimum standards. Mobile devices are not supported by the university for use in exams.
• A single screen. If you have a second monitor it must duplicate your laptop screen. Dual or extended screens are not allowed.
• A working webcam.
• A power source to plug in your computer.
• A reliable internet connection.
• A recommended internet browser (Windows: Chrome or Edge, macOS: Chrome only).
• If you are using a VPN, turn it off before starting the exam.

China based exams

If you are based in China, you must use a Windows computer and the Microsoft Edge browser.

Identity check

You must present proof of identity via the webcam before starting the exam. You will need official photographic identification such as your Deakin Student Card, a driver's licence, passport or national identity card. Your identification will be recorded for verification.

You should make yourself ready in your chosen examination location with sufficient time to check your exam environment and equipment. You can help to make your online exam as smooth as possible by preparing early and knowing what to expect. Before the exam period commences, you should:

1. Watch the video above, which provides an overview of how to prepare for your exam.
2. Read the exam rules. Check your unit site for specific details regarding allowable resources.
3. Do the Try-It-Out exam to test your webcam and internet connection.
4. Source an alternative internet or location if your internet connectivity is poor or unstable.
5. Check your browser version is up to date (Microsoft Edge or Google Chrome).
6. Know what to do on exam day.
7. Know how to get help during the exam.

Try-It-Out exam

The Try-It-Out exam is a short, compulsory exam that helps you to test the suitability of your webcam and internet connections, check your setup and troubleshoot issues before exams commence. Information about how to access and sit the Try-It-Out exam will be available in your unit site four weeks prior to the exam period.

You should complete it on the computer you will use for the exam. You can repeat it if you need to change your computer.

Ensure you do this well before the exam period to identify and troubleshoot any issues.

Troubleshooting

Contact Integrity Advocate via Live Chat for assistance with technical issues.

You can also contact the IT Service Desk .

See the tips for improving online exam performance (PDF, 458.7KB) document and the Troubleshooting FAQs (PDF, 189.6 KB) document for resolving technical issues.

For help with technical issues during the exam:

• Contact Integrity Advocate via Live-Chat for assistance with access or authentication.
• Call the Deakin IT Service Desk (Australia 1800 463 888 | International +61 3 5227 8888).
• Keep your support ticket number as evidence of technical issues.
• Refer to the Troubleshooting FAQs (PDF, 189.6 KB) document for common issues.

Disconnection from the exam

If your internet fluctuates or drops out, you may be disconnected from the exam.

• While you are disconnected, the exam timer keeps ticking.
• If your internet connection is restored before the end of the exam finish time, you can reconnect to the exam and continue. You will need to repeat the system and identity checks if you have been disconnected for 5 minutes or more.
• For further information on how to avoid being disconnected, refer to tips for improving online exam performance (PDF, 458.7 KB) document.

Technical issues impacting your exam

If you experience technical issues during the exam that you believe impacted your performance, you can consider applying for special consideration. You must apply within three days of your exam. Attach screenshots of your issue, your IT support request and number.

Please note if you apply for special consideration, where successful, you only have the option to re-sit the exam in the following Supplementary EoUA/exam period. Your current exam will not be marked (even if you might pass it).

Unable to sit an online exam

If you are unable to provide a suitable location, or meet conditions necessary to sit an online exam, contact Student Central for advice.

Booking an on-campus space to sit your exam

If you have a compelling reason that will prevent you from completing your exam at your location, submit your request via the Registration Form. Your request will be considered based on your individual case and the availability of space.

• This form is an expression of interest only. On-campus spaces are very limited and allocation cannot be guaranteed. We will contact you in the coming weeks to confirm if a space is available and reserved for you.
• Please be aware that the offered spaces are shared by other students.
• Please only put in a request if it’s absolutely necessary. As spaces are limited, unnecessary bookings may prevent access for other students with significant needs.

Special assistance required to complete an exam

If you require special assistance to sit a supervised online exam, contact the Disability Resource Centre at least two weeks before the exam period. If adjustments to your exam are approved, you will be advised via email.

Your data and images will be handled in accordance with Deakin's Privacy Policy. For more information, refer to the Supervised Online Exams Disclosure Statement (PDF, 120.1 KB).

Recordings will be stored on the third-party servers of our online supervision service provider, Integrity Advocate. These recordings are viewed by Integrity Advocate reviewers for the purposes of verifying that academic integrity has been maintained. Recordings are deleted in 24 hours (unless further verification is required) and all other data within 12 months. Deakin may collect the data of your examinations from Integrity Advocate and will retain these securely in accordance with legal record-keeping obligations.