What are they saying?

Do they seem:

• Confused or irrational
• Moody
• Unable to switch off
• Concerned about the future
• Concerned they’re a burden
• Lonely or lacking self-esteem
• Concerned they’re trapped or in pain

What are they doing...

Are they:

• Experiencing mood swings
• Becoming withdrawn
• Changing their online behaviour
• Losing interest in what they used to love
• Unable to concentrate
• Less interested in their appearance and personal hygiene
• Behaving recklessly
• Changing their sleep patterns

What's going on their life...

Are they experiencing:

• Relationship issues
• Major health issues
• Work pressure or constant stress
• Financial difficulty
• Loss of someone or something they care about

Am I ready?

• Am I in a good headspace?
• Am I willing to genuinely listen?
• Can I give as much time as needed?

Am I prepared?

• Do I understand that if I ask how someone’s going, the answer could be: “No, I’m not”?
• Do I understand that I can’t ‘fix’ someone’s problems?
• Do I accept that they might not be ready to talk? Or they might not want to talk to me?

Have I picked my moment?

• Have I chosen somewhere relatively private and comfy?
• Have I figured out a time that will be good for them to chat?
• Have I made sure I have enough time to chat properly?

• Be relaxed, friendly and concerned in your approach.
• Help them open up by asking questions like "How are you going?" or "What’s been happening?"
• Mention specific things that have made you concerned for them, like "You seem less chatty than usual. How are you going?"

IF

• Tell them you’re still concerned about changes in their behaviour and you care about them.
• Avoid a confrontation.
• You could say: “Please call me if you ever want to chat” or “Is there someone else you’d rather talk to?”
• If they don’t want to talk, don’t criticise them.

• Take what they say seriously and don't interrupt or rush the conversation.
• Don’t judge their experiences or reactions but acknowledge that things seem tough for them.
• If they need time to think, sit patiently with the silence.
• Encourage them to explain: "How are you feeling about that?" or "How long have you felt that way?"
• Show that you've listened by repeating back what you’ve heard (in your own words) and ask if you have understood them properly.

• Ask: “What have you done in the past to manage similar situations?”
• Ask: “How would you like me to support you?"
• Ask: “What’s something you can do for yourself right now? Something that’s enjoyable or relaxing?”
• You could say: "When I was going through a difficult time, I tried this... You might find it useful too."
• If they've been feeling really down for more than 2 weeks, encourage them to see a health professional. You could say, "It might be useful to link in with someone who can support you. I'm happy to assist you to find the right person to talk to.”
• Be positive about the role of professionals in getting through tough times.

IF THEY NEED EXPERT HELP

Some conversations are too big for family and friends to take on alone. If someone’s been really low for more than 2 weeks - or is at risk - please contact a professional as soon as you can.

FIND EXPERT HELP

• Pop a reminder in your diary to call them in a couple of weeks. If they're really struggling, follow up with them sooner.
• You could say: "I've been thinking of you and wanted to know how you've been going since we last chatted."
• Ask if they've found a better way to manage the situation. If they haven't done anything, don't judge them. They might just need someone to listen to them for the moment.
• Stay in touch and be there for them. Genuine care and concern can make a real difference.