Help and contacts
Advocacy is support. Deakin University Student Association (DUSA) employs Advocacy Support Officers who are experienced in giving support and advice to students who need it. The advocacy service at DUSA can assist with any academic concerns, issues or questions, including:
- responding to allegations of academic misconduct and appeals
- show cause to a proposed restriction or exclusion
- special consideration and review of results applications
- anything that is impacting on a student's study
The Advocacy service is free and confidential to all Deakin students and remains independent from the University. Deakin imposes strict timelines for ALL academic issues, so it is vital that students contact DUSA as soon as possible in order for us to be able to help
T: 1300 555 528Find out more at DeakinSync under Help & feedback or go directly to the Advocacy website.
- Course advice
A Student Adviser can help students with course advice including unit selection. Students should contact a Student Adviser before varying enrolment to make sure the course and unit rules are being followed.Find out more at DeakinSync under help & feedback or go to the Student Central or Ask Student Central websites.
- Deakin Career
The Deakin Career service offers students career development and management advice, labour market and employment information. Expert assistance is available for all students.
At unihub.deakin.edu.au, students can
- book a career consult or application check
- check out the jobs board for part-time, internships, volunteer opportunities as well as full time/graduate positions
- reserve a spot to engage with employers and experts at industry events and book into workshops
For Cloud Students, Personal Career Management Support and a specialist Career Consultant will assist across a range of career related areas including job search and career management strategies. You can contact us via email, LinkedIn and phone (including after hours if necessary) to discuss issues in more detail.Find out more at DeakinSync under Jobs & careers or go directly to DeakinTALENT.
- Directory of staff
Search for contact details of both academic and general staff online.
- Disability Resource Centre
The Disability Resource Centre (DRC) provides individual support to students with a disability or health condition to successfully participate in their studies and university life. The centre promotes inclusive practices across the University and can arrange adjustments to suit your needs. These can include:
- alternative assessments/exam arrangements, such as extra writing time or rest breaks
- academic support workers, such as note-takers and sign interpreters.
T: 03 9244 6255Find out more at DeakinSync under Health & wellbeing or go directly to the Disability Support website.
Deakin Security can be contacted on 1800 062 579 or call triple 000 to contact emergency services directly.To find out more, visit emergency information website.
- Faculty contacts
Each faculty has contacts available for enquiries.
Faculty of Arts and Education - enquiries phone +61 3 9246 8100 or email the Faculty of Arts and Education
Faculty of Business and Law - enquiries phone+61 3 9244 6555 or email the Faculty of Business and Law
Faculty of Health - enquiries phone+61 3 9251 7777 or email the Faculty of HealthFaculty of Science, Engineering and Built Environment - enquiries phone +61 3 9244 6699 or email the Faculty of Science, Engineering and Built Environment
See Safety on campus
- First Aid
Find information on our first aid and medical emergencies website.
- Glossary of terms
- Institute of Koorie Education (IKE)
The Institute of Koorie Education (IKE) community-based learning model is designed to enable Aboriginal and Torres Strait Islander students to study without having to be away from their communities for a substantial period of time. IKE is based at the Geelong Waurn Ponds Campus.
- International student advisers
International student advisers (ISAs) are available on all campuses to provide international students with advice, assistance and referrals on a range of issues.
These include issues relating to student visas, homesickness, family support, health insurance, fee payments and advocacy. Visit deakin.edu.au/iss to find out more about International Student Support.
ISA GENERAL CONTACT EMAIL
Make appointments with an ISA by calling the following contact number
MELBOURNE BURWOOD CAMPUS
T:\t03 9244 6300
GEELONG WAURN PONDS CAMPUS
T:\t03 5227 1221
GEELONG WATERFRONT CAMPUS
T:\t03 5227 1221
T:\t03 5563 3256
For Drop-in service location/hours, visit http://www.deakin.edu.au/students/international/isas-are-here-to-help/iss-drop-inFor international student reminders & news, join ISS twitter account twitter.com/Deakin_ISS
- Liaison Librarians
These library information specialists are available to help students and staff discover the latest and most appropriate scholarly information, resources and tools. They'll also help you develop your digital literacy skills, enhancing your learning and research.
The library is a vibrant and technology-rich service that provides access to resources and learning spaces for Deakin students and the community. Read more about resources, services, and campus locations and hours on the library website.
- Lost property
Visit Student Central for lost property during business hours and Security after hours.
Find maps of our campuses and their location maps on our locations website.
- Peer mentor
Experienced Deakin students are trained to help other students, whether students want academic, practical or social support. Mentoring programs and information can be found in the Students Helping Students Hub.
SafeZone is a free app for all Deakin University students that connects you directly to the Security team when you need help on campus. The app makes it easier for you to contact Security and helps them to respond if you need assistance, by sending your name and location directly to the response team.By installing the SafeZone app (available on Apple and Android devices) and registering as a user, you will also receive any critical notifications from the University. Deakin University encourages students to register for SafeZone on their mobile device.
Deakin Security Services are committed to making our campuses safe and welcoming environments for students, staff and visitors 24-hours a day, 365 days a year.
Deakin Security Services are here to help - call them on 1800 062 579 or call triple 000 to contact emergency services directly.To find out more, visit our safety and security website.
- Student Adviser
A Student Adviser can help students with course advice and unit selection. Students should contact a Student Adviser before varying enrolment to make sure the course and unit rules are being followed.Visit the Student Central webpage or Ask Student Central.
- Student Central
Student Central is the starting point for student enquiries on all campuses including the Cloud Campus. Student Central can assist in person, over the phone, web chat or via Ask Student Central for queries about admissions, course advice, unit selection, enrolments, fees, exams, results, course information, graduations, lost property, financial assistance, scholarships, parking and travel concession. You can also get your Student ID card, request academic transcripts and official letters relating to course completion and enrolment.
- Student Life
Student Life staff know what students need to be a successful student at Deakin and have tailored services to help achieve this. Services include accommodation, counselling, career planning, childcare, employment and volunteering opportunities, medical centres, international student support, multi-faith chaplaincy, fitness clubs and study skills.To find out more go to the Student Life website.
- Students Helping Students
University can be challenging, and no one understands students better than students. Experienced Deakin students are trained to help, whether you want academic, practical or social support.Find out more at Students Helping Students Hub.
- Study Support
Language and Learning Advisers support students to develop the study skills they need to succeed at University. They offer workshops on topics such as organising your studies, research, writing and referencing. Language and Learning Advisers are also available for individual and small group consultations at your campus or online.
Writing Mentors are also available at each campus and online to assist with aspects of studying.
Weekly Peer Assisted Study Sessions (PASS) are also available in a select number of units. PASS sessions allow students to work together facilitated by a student leader who has previously done well in the unit to improve their understanding of the unit requirements. To find out if there is a PASS session available for your unit check the Students Helping Students website.Details on how to access Study Support services can be found at: sync.deakin.edu.au/studying and the Study support website.