Deakin has launched the Liftango carpooling app, which replaces MyCarpools.
Students and staff can sign up to Liftango (for free!), a carpooling app that matches people who share similar journeys to and from Deakin campuses.
Liftango makes ridesharing easy; it finds you the best match based on commute time and location, helps you to organise your carpool trip, and rewards you for choosing a more sustainable way to travel.
You can use Liftango every day, or just on the days that are convenient. When you use it to share the ride to campus, you can park in any orange or white bay. You will need to pay for parking with CellOPark and select zone 1040600 - Carpool Only.
Keep in mind: only Deakin students and staff members can access the app. The pick-up point will need to be at least two kilometres away from campus for you to successfully use Liftango.
|Why should I use Liftango?|
|Owning and operating a car by yourself is expensive, campus parking space is in high demand and our roads are increasingly congested. Carpooling is one way to make your commute a happier experience and better for the planet. Liftango is an easy, free way to organise shared rides. You do not need to carpool every day; even a couple of times a week makes a difference.|
|How do I register and what happens next?|
|How does it work?|
Once you have registered with your Deakin email address and signed into the app, Liftango matches you with other commuters who have similar commute times and locations. The app supports you throughout the entire pick up and drop off process and is flexible enough to allow you to choose your rides on the days and times best suited to you.
For drivers, the app will provide directions, as well as what time to leave and arrive at their rider’s nominated pick up point. For riders, the app will let them know that their driver is on their way. You will be able to see your driver's location live one hour before the trip.
|Who can use it?|
Anyone who is currently enrolled at Deakin as a student or employed by Deakin as a staff member can use Liftango. Make sure you sign up with your Deakin email account.
|How much does it cost?|
|For you, nothing! Deakin covers the subscription fee to make Liftango free for Deakin students and staff to use.|
|How long does my trip to campus need to be?|
|You will need to drive at least 2 kilometres from the passenger pickup point to successfully use Liftango and get access to priority parking in orange bays.|
|How do I use Liftango as a rider?|
|How do I use Liftango as a driver?|
|Where do I park at Deakin?|
|You can park in any orange or white bay. To use these spaces and avoid infringements, you will need to use Liftango on the day you travel and pay for parking using CellOPark. Select zone 1040600 - Carpool Only.|
|Do I still need a parking permit?|
|Yes. You’ll need to pay for casual parking through CellOPark (zone 1040600 - Carpool Only), and use Liftango to organise your drive.|
|How do I get cheaper parking in Trimester 1?|
|To get a 10% discount for the first month of T1 parking, travel to campus using Liftango and then pay for parking using CellOPark. The CellOPark zone you need to select is 1040600 - Carpool Only.|
|What happens if I can’t find any rider or driver matches?|
|If you aren't receiving matches, it may be because you are travelling from a location that doesn’t have many users nearby. We encourage you to enter your trip as early as you can (for example a week ahead) to give you the best possible chance of finding a match.|
|Can I carpool one way?|
|Yes. Whatever works best for you and your needs.|
|What happens if I need to cancel my trip?|
|You can easily cancel a trip request at any time before you are matched. Once matched, if you need to cancel your trip, be respectful and do so as early as possible through the app. If you need to adjust plans slightly, we encourage you to reach out to your match to see if they might be able to accommodate you. If you cancel a trip after you are matched, you will not be able to reschedule. Frequent cancellations may mean that you lessen your chances of getting a ride.|
|As a rider, what happens if I get stuck without a ride home?|
|It’s always best to arrange your ride home in advance and make sure you have a plan B. If your carpool home is cancelled and you are left without a ride home, plan another carpool ride using the Liftango app, or use one of the public transport routes available on campus.|
|If I have a dispute with another rider or driver, how do we resolve it?|
|Successful carpool trips rely on good communication, honesty and trust. If required, we recommend Liftango users submit feedback through the button available in the app. This will come through to Liftango support team and from there, we can communicate directly with you to reach a resolution.|
|What personal details do I need to enter in the app?|
When you create your profile, your email address, car registration, car make and car model are saved. This is to identify that you are part of Deakin’s trusted network.
Your Liftango profile also includes your email address and phone number. These details are shared only with your match. It’s important for you to have a way to communicate – just in case traffic jams, car breakdowns, or coffee queues hold you up.
|What happens with the data I enter?|
Your privacy is important and Liftango makes every effort to protect your personal privacy while also providing sufficient information to allow matches.
Liftango’s data handling conforms to all Australian Federal Data Sovereignty and Privacy Act regulations. They do not share data with third parties.
|Is Liftango safe to use?|
|Yes. Safety is our top priority, which is why the Liftango app is exclusively for use only by people in the Deakin network. When you view a potential driver on the app, their profile picture, phone number and email address are displayed, along with their car registration, make and model. When you view a potential rider, their profile picture, phone number and email address are displayed. You do not need to accept a ride if you do not feel safe.|
|Does Liftango impact my car insurance?|
|Carpooling with Liftango has no impact on your car insurance.|
|Who can help me if I have problems with the app?|
|Please contact firstname.lastname@example.org|