Work request

Select from this list of work request types for further information. Alternatively, go directly to Archibus

Maintenance Work Request

Request maintenance for the University's facilities.

You will need to choose the ‘Submit a Maintenance Request’ option below then log in with your Deakin username and password. This will take you to the ‘Report a Problem’ view.

Examples of maintenance includes repairs and cleaning within the existing buildings and grounds.

Submit a Maintenance Request

For a list of current key works being undertaken please review the Maintenance Bulletin Board

New Works Request

Request new works, such as construction, renovations or modifications to University facilities.

You will need to log in with your University username and password. This will take you to the ‘Report a Problem’ option.

Once logged in you will need to choose the ‘Select Description’ tab under the ‘Description’ field and choose the ‘Centrally Funded’ or ‘Chargeable’ option which will populate the description with the required fields for you to then edit with your requirements.

Examples of new works include installing a pin board, a new power point, building a bookshelf, or a larger construction job such as a refurbishment.

The Infrastructure and Property Group assess all new works requests based on the justification you provide. While the University funds some new works (known as ‘centrally funded’), others may be chargeable.

  • Works for space which is not Deakin occupied e.g. residences, leased space and tenants are chargeable and an account code is required.
  • Works for Deakin occupied space e.g. faculties, divisions and groups should be centrally funded and no account code will be required.

You must ensure the appropriate Financial Delegations (Signing Authority) for your area approve cost for these works before you make the request.

Submit a New Works Request

Fire Isolation Request

Request a fire isolation for the University’s facilities.

You will need to log in to Archibus with your University username and password.  To create a request, choose the ‘Report a Problem’ option.

Once logged in you will need to choose the ‘Select Description’ tab under the ‘Description’ field and choose the ‘Fire Isolation’ option which will populate the description with the required fields for you to then edit.

Before requesting a Fire Isolation, you must assess if an isolation is required and the risk level. You may only request Fire Isolations when necessary, and with at least 24 hours’ notice.

Please read the Fire Isolation PDF below to understand how to assess risk, and the information we require.

Fire Isolation Information (PDF, 127.2 KB)

Request a Fire Isolation

Furniture Request

Please note there is currently a delay in processing furniture requests. Please contact the Infrastructure and Property Group Help Desk if the request is urgent.

Request new or used furniture and/or relocation or removal of surplus furniture.

You will need to log in to Archibus with your University username and password.  To create a request, choose the ‘Report a Problem’ option.

Once logged in you will need to choose the ‘Select Description’ tab under the ‘Description’ field and choose the ‘Chargeable Loose Furniture’ option which will populate the description with the required fields for you to then edit with your requirements.

Examples of furniture requests include staff office furniture (i.e. chairs, workstations, and storage units), removal of surplus furniture (i.e. items no longer required in a room), and furniture changes in any other University spaces (i.e. teaching spaces, meeting rooms, and corridors).

While the University funds some furniture (known as ‘centrally funded’), the majority of requests are chargeable so all requests have to have an account code and will then be assessed individually.

  • The removal and relocation of office furniture and requests for new furniture are chargeable
  • The removal of obsolete furniture left in circulation or non-occupied space and teaching space furniture is centrally funded. Uncheck the account code box for this option.

Loose Furniture Guidelines (PDF)

Make a Furniture Request

Signage Request

Request new signage or signage repairs.

You will need to log in with your University username and password. This will take you to the ‘Report a Problem’ option.

Once logged in you will need to choose the ‘Select Description’ tab under the ‘Description’ field and choose the ‘Signage Request’ option which will populate the description with the required fields for you to then edit with your requirements.

Examples of signage include, building directories, room numbers, changes to external wayfinding signage, damaged or broken University signs that require repair.

While the University funds some signage works (known as ‘centrally funded’), signs that do  not meet the criteria may be chargeable. Each signage request will be assessed individually.

  • Signage requests for individual or team workspace is chargeable.
  • New directional signage that services public university space is centrally funded. Uncheck the account code box for this option.

Read more about signage requests here

Submit a Signage Request

Space Assessment Request

You will need to choose the ‘Submit a Space Assessment Request’ option below then log in with your Deakin username and password. This will take you to the ‘Report a Problem’ view.

Submit a Space Assessment Request

Secure Document Disposal Request

Request to dispose of University records
Approval must be granted by Information and Records Services (IRS) before disposing of any work-related documents. Confidential records (e.g. student or staff information, contracts and agreements or financial records) must be disposed via a secure disposal bin.

To order a secure bin or seek approval for record disposal, please submit your request as per below.
You will need to log in with your University username and password. This will take you to the ‘Report a Problem’ option.

Once logged in you will need to choose the ‘Select Description’ tab under the ‘Description’ field and choose the ‘SECURE DOCUMENT’ option which will populate the description with the required fields for you to then edit with your requirements.

IRS website information

Submit a Secure Document Disposal request

Contact us

If you need any assistance or have a general enquiry about work requests, please don't hesitate to contact our support team.

Help Desk (Monday-Friday, 8am-5pm): +61 3 5227 2408

After Hours Emergencies: Contact Security on ext. 222 or 1800 062 579

Last updated:
Page custodian: Facilities Services Division