Work request
Select from this list of work request types for further information. Alternatively, go directly to Archibus
Maintenance Work Request
Request maintenance for the University's facilities.
You will need to log in with your University username and password. This will take you to the ‘Report a Problem’ option.
Examples of maintenance include repairs, replacements or cleaning within the University's existing buildings and grounds. While the University funds the majority of these works, some maintenance is chargeable.
For a list of current key works being undertaken please review the Maintenance Bulletin Board
New Works Request
Request new works, such as construction, renovations or modifications to University facilities.
You will need to log in with your University username and password. This will take you to the ‘Report a Problem’ option.
Once logged in you will need to choose the ‘Select Description’ tab under the ‘Description’ field and choose the ‘Centrally Funded’ or ‘Chargeable’ option which will populate the description with the required fields for you to then edit with your requirements.
Examples of new works include installing a pin board, a new power point, building a bookshelf, or a larger construction job such as a refurbishment.
Facilities Services Division assess all new works requests based on the justification you provide. While the University funds some new works (known as ‘centrally funded’), others may be chargeable.
You must ensure the appropriate Financial Delegations (Signing Authority) for your area approve cost for these works before you make the request.
Fire Isolation Request
Request a fire isolation for the University’s facilities.
You will need to log in to Archibus with your University username and password. To create a request, choose the ‘Report a Problem’ option.
Once logged in you will need to choose the ‘Select Description’ tab under the ‘Description’ field and choose the ‘Fire Isolation’ option which will populate the description with the required fields for you to then edit.
Before requesting a Fire Isolation, you must assess if an isolation is required and the risk level. You may only request Fire Isolations when necessary, and with at least 24 hours’ notice.
Please read the Fire Isolation PDF below to understand how to assess risk, and the information we require.
Furniture Request
Request new or used furniture and/or relocation or removal of surplus furniture.
You will need to log in to Archibus with your University username and password. To create a request, choose the ‘Report a Problem’ option.
Once logged in you will need to choose the ‘Select Description’ tab under the ‘Description’ field and choose the ‘Chargeable Loose Furniture’ option which will populate the description with the required fields for you to then edit with your requirements.
Examples of furniture requests include staff office furniture (i.e. chairs, workstations, and storage units), removal of surplus furniture (i.e. items no longer required in a room), and furniture changes in any other University spaces (i.e. teaching spaces, meeting rooms, and corridors).
While the University funds some furniture (known as ‘centrally funded’), the majority of requests are chargeable so all requests have to have an account code and will then be assessed individually.
Signage Request
Request new signage or signage repairs.
You will need to log in with your University username and password. This will take you to the ‘Report a Problem’ option.
Once logged in you will need to choose the ‘Select Description’ tab under the ‘Description’ field and choose the ‘Signage Request’ option which will populate the description with the required fields for you to then edit with your requirements.
Examples of signage include, building directories, room numbers, changes to external wayfinding signage, damaged or broken University signs that require repair.
While the University funds some signage works (known as ‘centrally funded’), signs that do not meet the criteria may be chargeable. Each signage request will be assessed individually.
Space Assessment Request
This is for space assessments that have been requested by the Facilities Services room bookings team.
You will need to log in with your University username and password. This will take you to the ‘Report a Problem’ option.
Once logged in you will need to choose the ‘Select Description’ tab under the ‘Description’ field and choose the ‘Space Assessment’ option which will populate the description with the required fields for you to then edit with your requirements.
Secure Document Disposal Request
Request to dispose of University records
Approval must be granted by Information and Records Services (IRS) before disposing of any work-related documents. Confidential records (e.g. student or staff information, contracts and agreements or financial records) must be disposed via a secure disposal bin.
To order a secure bin or seek approval for record disposal, please submit your request as per below.
You will need to log in with your University username and password. This will take you to the ‘Report a Problem’ option.
Once logged in you will need to choose the ‘Select Description’ tab under the ‘Description’ field and choose the ‘SECURE DOCUMENT’ option which will populate the description with the required fields for you to then edit with your requirements.
IRS website information
Submit a Secure Document Disposal request
Contact us
If you need any assistance or have a general enquiry about work requests, please don't hesitate to contact our support team.
Help Desk (Monday-Friday, 8am-5pm): +61 3 5227 2408
After Hours Emergencies: Contact Security on ext. 222 or 1800 062 579