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We hope that you will find your experience at Deakin to be enjoyable and rewarding. If something does go wrong, please tell us! We will do our best to address the problem and to improve the services we provide.
1. Check the relevant documents and processes.
Assessment matters are normally dealt with under the Assessment (Higher Education Courses) procedure (in The Guide), rather than the Student Complaints Resolution policy and procedure. For more information, go to http://www.deakin.edu.au/students/assessments
For other matters, start by checking the information in your unit guide or refer to Student concerns or complaints (123 KB)
2. Ask for assistance. You may wish to talk to one of the following people (as appropriate):
3. Allegations of discrimination, sexual harassment, victimisation (185 KB), or of bullying (including cyber-bullying) should be discussed with a Harassment and Discrimination Contact Officer, or the Head of School or senior manager.
4. Discuss your concern directly with the person or area causing the concern, if you feel you can. Sometimes explaining your perspective or providing constructive feedback is all that is needed. Alternatively, the Head of School or senior manager may be able to help you resolve the matter informally.
5. Lodge a complaint form (21 KB), in accordance with the Student Complaints Resolution policy and procedure, if the matter is still not resolved or you would like us to investigate it formally.
6. If you're not happy with the way the University handles your complaint, you may be able to appeal the outcome internally. You can also seek an external review of final University decisions by the Victorian Ombudsman.
For further advice, or to provide feedback or suggestions, please email firstname.lastname@example.org.