Student Complaints

We hope you find your time at Deakin to be enjoyable and rewarding. However, if you're unhappy about something at Deakin, you can:

• provide feedback via Student Central
• contact the responsible person or area
• make a complaint to Student Complaints if you have contacted the responsible person or area and have not been able to resolve your concerns.

If you feel unsafe or threatened because of the way someone at Deakin is behaving or have experienced sexual harm, please contact Safer Community.

If you are on campus and need an immediate response, call Deakin Security on 1800 062 579.

Resolving your concern

You may be able to resolve your concern by contacting the responsible person or area, or by contacting the following people:

• your Unit Chair, if your concerns relate to a unit
• a Student Adviser
• the Disability Resource Centre (if a disability, health or mental health condition affects your study)
• an International Student Adviser
• a Harassment and Discrimination Contact Officer if you think you may be experiencing discrimination, victimisation or bullying.

Note that assessment issues are normally handled by the faculties under the Assessment (Higher Education Courses) or Academic Progress procedures.

Complaints contact

Making a complaint

If your concerns remain unresolved after contacting the responsible person or area, you can escalate your concerns to Student Complaints. You can do this by completing the Student Complaints Form. This form can also be used to ask questions about the student complaints process.

We will address your concerns using the Student Complaints Resolution policy and procedure.

Reviewing your complaint outcome

If you are dissatisfied with your complaint outcome, and can demonstrate that you have grounds for review, you can request  a review of your complaint outcome within 20 working days of the date of the complaint outcome.

Your outcome letter will contain a link for you to submit your request for review, available for 20 working days after the date of the complaint outcome. If you have questions about the process or would like to talk to a Student Complaints Officer please email studentcomplaints@deakin.edu.au

If, after receiving a final University decision in the Review process, you remain dissatisfied, you can seek an external review on procedural grounds by the Victorian Ombudsman.