Student Complaints
We hope you find your time at Deakin to be enjoyable and rewarding. However, if you're unhappy about something at Deakin, there are various ways you can let us know.
Provide feedback
We value your feedback. Feedback, both positive and negative, is information you think the University can use to improve the student experience. If you have something to share about your student experience, and you are not seeking a specific outcome, you can provide feedback via DeakinSync.
Talk to the person or area responsible
We encourage you, where appropriate, to resolve problems directly with the person or area responsible. Here is a list of contacts to assist you:
Academic contacts
Results
Refer to the Review of Results process.
Units of study
Contact your Unit Chair
| Area | Complaints Contact | Phone | |
|---|---|---|---|
Faculty of Arts and Education | |||
| Heather Rose | 924 46940 | ||
| Sumita Verma | artsed-cpl@deakin.edu.au | 925 17332 | |
Faculty of Business and Law | |||
Cathryn Bunney (all campuses - escalation) | bl-se@deakin.edu.au | 924 46899 | |
| John Dean (Burwood) | buslaw@deakin.edu.au | 924 45144 | |
| Bronwyn Kelly (Higher Degrees by Research) | blresearch@deakin.edu.au | 522 72442 | |
Faculty of Health | |||
| Shufen Lin, Student Experience Manager | 924 68030 | ||
Faculty of Science, Engineering and Built Environment | |||
| Niki Calastas | |||
| Kaylene Gunston | 924 46943 | ||
NIKERI Institute | |||
| Natasha Rossington | natasha.rossington@deakin.edu.au | 522 71181 | |
DUELI | |||
| Giles Mccabe | giles.mccabe@deakin.edu.au | 924 45425 | |
| Jennifer Hsu | jennifer.hsu@deakin.edu.au | 924 46142 | |
Non academic contacts
| Issue/Area | Designated Complaints Contact: |
|---|---|
| Admissions | Domestic students: International students: Sada Memic |
| Building maintenance | To report maintenance issues:
|
| Cleaning | |
| Customer service - Student Central |
Jodie Aanensen Email: jodie.aanensen@deakin.edu.au Ph: 924 68896 |
| Disability Resource Centre | Merrin McCracken |
| Enrolment and re-enrolment processes | Andrea Robinson |
| Examinations |
Michael Tuckley Email: m.tuckley@deakin.edu.au Ph: 924 68003 |
| Facilities | |
| Fees, student finances and refunds |
Pamela Pritchard Email: pamela.pritchard@deakin.edu.au Ph: 522 72342 |
| Food services | |
| Grounds maintenance | |
| Information technology | Hayley Grey |
| Library | |
| Parking | |
| Residences | |
| Scholarships |
Pamela Pritchard Email: pamela.pritchard@deakin.edu.au Ph: 522 72342 |
| Security | |
| Student administration | Kaine Leonard - Graduation issues Email: kaine.leonard@deakin.edu.au Ph. 522 73422 Andrea Robinson - Enrolment issues Email: andrea.robinson@deakin.edu.au Ph: 522 72822 Pamela Pritchard - Fee and scholarship issues Email: pamela.pritchard@deakin.edu.au Ph: 522 72342 Jodie Aanensen - Customer Service issues Email: jodie.aanensen@deakin.edu.au Ph: 924 68896 |
| Student support services |
Salli Bruce Email: salli.bruce@deakin.edu.au Ph: 522 7115959 |
| Visa issues and CoE reporting |
Clare Wilson Email: clare.wilson@deakin.edu.au Ph: 9244 5091 |
Remember
If you feel unsafe or threatened because of the way someone at Deakin is behaving but do not require immediate assistance, please contact Safer Community. Safer Community can also support you if you have experienced sexual harm.
If you would like to report a student’s behaviour you can report this to Student Conduct.
Making a complaint
If your concerns remain unresolved after contacting the responsible person or area, you can escalate your concerns to Student Complaints. You can do this by completing the Student Complaints Form. This form can also be used to ask questions about the student complaints process.
We will address your concerns using the Student Complaints Resolution policy and procedure.
If, after receiving a final University decision you remain dissatisfied, you can seek an external review of your complaint outcome by the Victorian Ombudsman.