Student Complaints

We hope you find your time at Deakin to be enjoyable and rewarding. However, if you're unhappy about something at Deakin, there are various ways you can let us know.

Provide feedback

We value your feedback. Feedback, both positive and negative, is information you think the University can use to improve the student experience. If you have something to share about your student experience, and you are not seeking a specific outcome, you can provide feedback via DeakinSync.

Talk to the person or area responsible

We encourage you, where appropriate, to resolve problems directly with the person or area responsible. Here is a list of contacts to assist you:

Academic contacts

Non academic contacts

Remember

If you feel unsafe or threatened because of the way someone at Deakin is behaving but do not require immediate assistance, please contact Safer Community. Safer Community can also support you if you have experienced sexual harm.

If you would like to report a student’s behaviour you can report this to Student Conduct.

Making a complaint

If your concerns remain unresolved after contacting the responsible person or area, you can escalate your concerns to Student Complaints. You can do this by completing the Student Complaints Form. This form can also be used to ask questions about the student complaints process.

We will address your concerns using the Student Complaints Resolution policy and procedure.

If, after receiving a final University decision you remain dissatisfied, you can seek an external review of your complaint outcome by the Victorian Ombudsman.