We hope you find your time at Deakin to be enjoyable and rewarding. However, if you're unhappy about something at Deakin, there are various ways you can let us know.
We value your feedback. Feedback, both positive and negative, is information you think the University can use to improve the student experience. If you have something to share about your student experience, and you are not seeking a specific outcome, you can provide feedback via DeakinSync.
Talk to the person or area responsible
We encourage you, where appropriate, to resolve problems directly with the person or area responsible. Here is a list of contacts to assist you:
Refer to the Review of Results process.
Units of study
Contact your Unit Chair
Faculty of Arts and Education
|Sumita Vermafirstname.lastname@example.org||925 17332|
Faculty of Business and Law
Cathryn Bunney (all campuses - escalation)
|John Dean (Burwood)||email@example.com||924 45144|
|Jo Wilson (Geelong)||firstname.lastname@example.org||522 72505|
|Bronwyn Kelly (Higher Degrees by Research)||email@example.com||522 72442|
Faculty of Health
|Shufen Lin, Student Experience Manager||924 68030|
Faculty of Science, Engineering and Built Environment
|Niki Calastas||924 46943|
|Kaylene Gunston||924 46943|
|Natasha Rossingtonfirstname.lastname@example.org||522 71181|
|Giles Mccabeemail@example.com||924 45425|
|Jennifer Hsufirstname.lastname@example.org||924 46142|
|Issue/Area||Designated Complaints Contact:|
Domestic students: Cathy Gutierrez
International students: Sada Memic
|Customer service - Student Central||
Ph: 924 68106
|Disability Resource Centre|
|Enrolment and re-enrolment processes|
Ph: 924 68003
|Fees, student finances and refunds||
Ph: 522 72342
Ph: 522 72342
|Student support services||
Ph: 522 7115959
|Visa issues and CoE reporting||
Ph: 9244 5091
If you feel unsafe or threatened because of the way someone at Deakin is behaving but do not require immediate assistance, please contact Safer Community. Safer Community can also support you if you have experienced sexual harm.
If you would like to report a student’s behaviour you can report this to Student Conduct.
Making a complaint
If your concerns remain unresolved after contacting the responsible person or area, you can escalate your concerns to Student Complaints. You can do this by completing the Student Complaints Form. This form can also be used to ask questions about the student complaints process.
If, after receiving a final University decision you remain dissatisfied, you can seek an external review of your complaint outcome by the Victorian Ombudsman.