We hope you find your time at Deakin to be enjoyable and rewarding. If there are things you think we could do better, please give us feedback through the feedback form under Feedback & Complaints in DeakinSync or through the eVALUate survey. If you're unhappy about something at Deakin, you can raise your concerns informally with the responsible person or area, or make a complaint to Student Complaints. The process is explained below and in the attached flowchart.
1. Ask for help
Safer Community can help if you feel threatened or unsafe because of the way someone at Deakin is behaving. (If you are on campus now and need an immediate response, call Deakin Security on 1800 062 579.)
A Harassment and Discrimination Contact Officer can help you to clarify what's happening and decide what to do if you think you may be experiencing discrimination, sexual harassment, victimisation or bullying.
A Deakin University Student Association (DUSA) Advocate can also provide you with free, confidential advice.
2. Talk to someone
If you feel comfortable doing so, you may be able to resolve your concerns informally by talking directly with the responsible person or area, or asking one of the following people to help you with this:
If you are considering making a complaint, you can also contact the Designated Complaints Contact in the relevant area. They may be able to help you straight away. See 'Points of contact' below.
Faculties and Schools
Faculty of Arts and Education
|Sally Collins||924 43046|
|Sumita Vermafirstname.lastname@example.org||925 17332|
Faculty of Business and Law
Jen Smith (all campuses - escalation)
|John Dean (Burwood)||email@example.com||924 45144|
|Jo Wilson (Geelong)||firstname.lastname@example.org||522 72505|
|Bronwyn Kelly (Higher Degrees by Research)||email@example.com||5227 2442|
Faculty of Health
|Shufen Lin, Student Experience Manager||925 17115|
Faculty of Science, Engineering and Built Environment
|Linda Scammellsfirstname.lastname@example.org||924 46570|
|Jenny Neumannemail@example.com||522 72119|
Institute of Koorie Education
|Karinda Burnsfirstname.lastname@example.org||5227 2538|
|Claudia Pazos Vivasemail@example.com||+61 3 924 68866|
|Jennfier Hsufirstname.lastname@example.org||+61 3 924 46142|
Administration and Services
|Issue||Designated Complaints Contact:|
|Admission||Domestic students: Cathy Gutierrez|
Ph: 5227 3385
International students: Ping Khoo
Ph: 924 45211
To report maintenance issues:
Ph: 522 78531
|Customer service - Student Central||
Ph: 924 68106
|Enrolment and re-enrolment processes|
Ph: 924 68003
For potential danger, call Security 1800 062 579. In an emergency, call 000 (add a zero if calling from an internal phone), then call Security.
|Fees, student finances and refunds||
Ph: 522 72342
Ph: 9246 8641
Ph: 522 78531
Ph: 522 78531
Director, Client Services - Clare Carlsson
Burwood - Kim Phu
Geelong Waurn Ponds - Fiona Russell
Geelong Waterfront - Sabina Robertson
Warrnambool - Bec Muir
Burwood: Yonna Cowan
Geelong: Marion Bailey
Warrnambool: Gabrielle Tobin
Ph: 522 72342
Phone (free call) 1800 062 579
Complaints Contact: Emma Connan
Ross Hagland - Assessment and Result issues|
Ph: 924 46005
Kaine Leonard - Graduation issues
Cathy Gutierrez - Admission and Enrolment issues
Pamela Pritchard - Fee and scholarship issues
Jodie Aanensen - Customer Service issues
|Student support services||
Ph: 522 7115959
|Study overseas||Victoria Heron|
Ph: 924 45277
|Visa issues and CoE reporting||
Ph: 9244 5091
3. Make a complaint
If the matter is still not resolved, or you would like it handled at the University level, you can make a complaint using the Student Complaints Form above. Your complaint will be handled in accordance with the Student Complaints Resolution policy and procedure.
See complaints information for help you to prepare your complaint.
Please email email@example.com if you have questions about the complaint resolution process or would like to talk to a Student Complaints Officer.
If you're not happy with the outcome of your complaint and would like the matter to be reconsidered, you may have grounds for an internal review of your complaint. You can also seek an external review of final University decisions by the Victorian Ombudsman.