Building access FAQ’s

Additional or different access can be placed on your card (keys and access request). The access will be added to your Deakin card (student) automatically and you'll receive an email when it's been done.

If the submit button on the keys and access request form isn't working, click 'add to request' button. Alternatively, contact the building access team for assistance.

Deposits are not required when requesting a key or card access.

You can get a Oncecard/Deakin card (student) from any Student Central office. If you already have a card, and you have applied for an update to your access card, the access will be added remotely and you'll be sent an email confirmation. You do not need to go to Student Central to have access added.

If you would like a key or access but you already have one of these items, you still need to lodge a separate form. You can get a key or access by completing the form at online key/card request. You will get an email when your key is ready to collect from Student Central. Make sure you bring ID with you.

If you would like to cancel a key or access card request, please contact the building access team.

Student Central will keep/hold your key for 30 days. If you would like to arrange a longer period, please contact the building access team.

Keys cannot be transferred to another person. If you no longer need keys, please return them to Student Central.

When you apply for your access card to be updated, you can also request previous access arrangements to remain on your card.

Student Central doesn't supply plastic pockets for access/ID cards. However, your division/faculty administrative support office should be able to order one for you.

If you have been given the wrong key, contact the building access team. You shouldn't have to apply for a new key but it is best to email or call the team and they will sort out the problem for you.

Not all areas of the university are accessible to students 24/7. The buildings and libraries that are open 24/7 vary for each campus. If you need access out of university hours, you might need an access card. To get an access card or to find out more about building access, please contact the building access team.

Access requirements can differ between each campus and/or building. It is best if you ask your supervisor or faculty office whether a card is required. If unsure, please contact building access team. Once you have been granted access on your Deakin card (student), you do not have to apply for access each trimester. The card is valid for the duration of your course enrolment.

All lost or stolen keys must be reported before applying for a replacement.

Please contact the building access team for assistance

Deakin cards (student) can be replaced at Student Central. The new card will activate (with the same access) within three hours and will cancel your old card. Printing will activate in one hour.

If you are having trouble using your card to print, copy, fax, scan or borrow items from the library, please contact IT help or library staff.

If you lose access to some or all of your rooms on your card, please contact the building access team.

If you have any questions while your application for a key or access is being processed, please contact the building access team.

You can contact security for immediate access to your building’s room. You will also need to contact the building access team for assistance.

If you're living on residence and have locked yourself out of your room, then you should get in touch with residence reception.

View residential services website.

You can get help with your access card by contacting the building access team or emailing access-cards@deakin.edu.au.