Applying for a release

Please read this information carefully. Incomplete applications will be rejected and you will be required to submit a new application.

From Friday March 20th 2020 until further notice, please email your application and supporting documents to

  • Fill in the release application form. The application form must be typed, not hand-written
  • Complete all sections on the form
  • Your application will take up to 10 working days to process. The response will be sent to the email address you provide us on your form.

Please note: If you want to apply for both a release and refund, our recommendation is that you should lodge your release application first, wait for a response and only submit your refund application after you have received a release outcome letter. Please note the refund percentage depends upon the date you will lodge your refund application. For further information on refunds please refer to

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