Employee Assistance Program

We are pleased to announce our new Employee Assistance Program provider is Benestar.  

This change is effective from 18 May 2020. Known as ‘My Coach’, our new EAP service will provide you with confidential counselling, coaching and support for workplace and personal issues, designed to assist you in meeting the challenges and demands of your work and personal life and be your Best You.  Sometimes we are confronted with issues that test our ability to cope and our EAP provides short-term, solutions oriented counselling and coaching.

This confidential and independent assistance enables the early resolution of factors that may be impacting on your wellbeing. These support services are delivered by highly skilled Consultants and a network of Associates throughout Victoria.

Up to 6 sessions per issue are available for all staff members and their immediate family members.  The program is centrally funded by Deakin University and it is therefore a free service to you.

The Staff Wellbeing team has facilitated an information seminar hosted by Benestar via Eventbrite on 2 June 2020.

Confidentiality and privacy is important so when you contact a Benestar Counsellor, no details of your issues will be discussed with anyone without your permission.  These are just a few of the topics that could be discussed with an EAP Counsellor:

  • Support for mental health
  • Relationship or family matters
  • Coping with change
  • Strategies to create better work-life balance
  • Interpersonal conflict and tension
  • Grief and bereavement
  • Personal and emotional stress
  • Guidance on parenting issues
  • Advice on how to improve your fitness and nutrition
  • Changes in your work environment

Confidential counselling service is delivered by qualified Psychologists and Social Workers and is delivered in different format to suit each individual’s needs:

  • Face-to-face counselling (subject to any COVID-19 restrictions)
  • Telephone counselling
  • Secure video counselling
  • LiveChat via our app or BeneHub portal
  • Email messages via our BeneHub portal

How to make an appointment:

  • Call 1300 360 364
  • Visit BeneHub Login via www.benestar.com
    • Enter Company ID as ‘DEAKIN’
    • Enter Token as ‘DEAKIN01’

BeneHub

In addition to the LiveChat or online messaging, access hours of health and wellbeing blogs, podcasts, videos, meditations, self-assessments and more via the Benehub website and app. To register on Benestar simply follow the steps above to create your Deakin Benehub account.

Like to know more?

You can also watch a video about the two pillars of Benestar’s offerings here, MyCoach for individuals (EAP) and MyCoach for People Leaders (Manager Assist).

Questions about the new EAP can also be sent to staffwellbeing@deakin.edu.au

Frequently Asked Questions (FAQ’s)

What has changed about the EAP program?

Answer: Deakin has engaged a new external provider Benestar that services the Employee Assistance Program (EAP).
The new Employee Assist service offers face to face counselling for a broad range of personal or work related issues. Confidential counselling service is delivered by qualified Psychologists and Social Workers and is delivered in different format to suit each individual’s needs:

  • Face-to-face counselling (subject to any COVID-19 restrictions)
  • Telephone counselling
  • Secure video counselling
  • LiveChat via our app or BeneHub portal
  • Email messages via our BeneHub portal

Why did we change?

The Human Resources Division undertook a review of the EAP and ManagerAssist Programs in 2019 and identified a number of limitations with the then current program.

These limitations included:

  • there was often a delay (sometimes up to six weeks) in accessing the individual counsellors that had been engaged by Deakin to provide EAP services
  • the service was limited to individual counselling sessions and did not include access to health and wellbeing information and ancillary services
  • the service was available for staff only (and not family members)

The review concluded that Deakin should introduce a comprehensive and enhanced assistance program through a single provider for EAP and ManagerAssist that addresses the limitations identified in the previous programs.  The new EAP will provide a consistent program for all staff and their families which can be access flexibly across multiple locations and modes of delivery.

What sort of issues/ problems can I use the EAP service for?

Answer: EAP can provide short-term, personal and confidential counselling across a broad spectrum of personal and work related issues that have the ability to impact day to day functioning and wellbeing such asresponsibility at work, work-life balance, depression/anxiety, stress management, managing change, emotional stress, relationship issues, interpersonal conflict or problems such as gambling or substance abuse.

How to make an appointment

Answer: From the 18th May 2020, you can access the Benestar EAP assist function.

  • Call 1300 360 364, or:
  • Visit BeneHub Login via www.benestar.com
    • Enter Company ID as ‘DEAKIN
    • Enter Token as ‘DEAKIN01

Do I need a referral to use this service?

Answer: No, however your manager may refer you to the service if there is a need.

How many sessions can I access as part of the EAP?

Answer: Up to 6 sessions per issue are available for all staff members.  The program is centrally funded by Deakin University and it is therefore a free service to you.

Can my family members access the service?

Answer: Yes, your family members who live in your household can use the EAP service.

Is this service completely confidential and how much is reported back to employers?

Answer: Yes, the program is personal. All information obtained is strictly confidential unless the employee requests the Counsellor to communicate with a third party. Benestar is bound by Australian privacy law and guidelines relating to the privacy of health information. Where an issue raised has broader implications for the department, the employee may agree to contact the Staff Wellbeing Team via staffwellbeing@deakin.edu.au

How and when can I access this service?

Answer: From 18 May 2020 you can access the new EAP provider by calling 1300 360 364 toll free (24 hours a day, 7 days a week).

Benestar has a call centre that is available 24 hours a day, 7 days a week. The professional Client Services triages calls ensuring that urgent issues are dealt with by one of their counsellors immediately.

What if I am using the previous EAP service via an independent provider, do I have to cancel future appointments?

Answer: From 18 May 2020 all new EAP appointments will need to be directed to Benestar however any appointments already in place with the previous providers can be kept and you do not need to cancel them. You will be able to use your maximum allocated sessions (up to 5) with these providers up until 30 June 2020.

What types of support does this service offer for managers/leaders?

Answer: The My Coach for People Leaders service will continue to be offered by Benestar.  If you are responsible for leading staff, you can contact Benestar on 1300 360 364 if you want personal support or assistance with:

  • dealing with day-to-day workplace stressors
  • guiding your team through change
  • dealing with conflict in the workplace
  • strategies to improve team relationships
  • approaches to positively address performance
  • how to deal with challenging situations in the workplace
  • how to support a team member you’re concerned about

Is the ‘Manager Assist’ or ‘My Coach for People Leaders’ service free?

Yes, there is no cost for individual Manager Assist consulting. However all ‘team building’ and ‘add-on’ information or education sessions provided by Benestar for groups of staff may be billed separately as an extra.

The cost for those sessions will be directed back to the organisational area who requested it.

If you have any queries regarding this, please contact the Staff Wellbeing team at staffwellbeing@deakin.edu.au

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Page custodian: Human Resources Division